Front Desk and Client Services Officer

Confidential

Job Summary

A need has arisen for a Front Desk and Client Services Officer in our organization. We are a property management company handling both residential and commercial spaces.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Job Description
The eligible person will report to the Property Manager and take charge of the front desk and ensure client needs and inquiries are met promptly, effectively and courteously.

Responsibilities:
•    Serve as the welcoming point of contact for walk-in visitors and prospective clients.
•    Handle all incoming telephone queries and concerns.
•    Follow up communication by letter, email or text.
•    Communicate clearly types of units available as well as amenities, rental terms and conditions.
•    Schedule property viewings.
•    Escalate matters to the relevant senior personnel.
•    Manage outsourced service providers.
•    Schedule maintenance calls where applicable.
•    Establish rapport with tenants so they always feel valued and appreciated.
•    Maintain good filing systems for smooth data retrieval.
•    Receive goods and confirming that they are as stated in the delivery note.
•    Ensuring rented units are ready and in good condition before tenants move in.
•    Ensure proper inventory is taken and maintained in all furnished units and any losses are made good.
•    Assist the administration staff.
•    Review procurement requests, initiate and carry out procurement procedures.
•    Manage stock and inventory of any materials, distribute as required, and keep a clear record of the same.

Job Requirements:
•    Diploma.
•    At least two years’ experience in a busy office.
•    Above average communication skills, both verbal and written.
•    Detail-oriented.
•    Strong organizational and time management skills.

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