Front Office Supervisor/Accounts Assistant

Job Summary

The Hotel Hippo Buck (HHB) offers 40 contemporary rooms designed to meet the needs of business and leisure travelers and three modern banqueting conference facilities with a capacity of between 20 and 300 pax. HHB invites applications for the position of Front Office Supervisor to oversee and ensure smooth functioning of the front office

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Reporting to: Hotel Manager
Homa Bay Town


  • Managing incoming telephone calls and providing face to face customer service
  • Welcoming and registering guests, managing check-in and checkout processes and orienting guests through the hotel
  • Ensuring that all charges are correctly posted to the guests’ bills following the standard procedures
  • Dealing with cash, cheque and credit transactions
  • Ensuring compliance with taxation and any other financial statutory requirements including filing and payment of Catering levy, VAT and WHT etc.
  • Preparing and maintaining financial records including: generation of invoices, follow up on payments due, month end closing processes and general journal entries
  • Assisting auditors by providing financial information as may be required
  • Liaising with service providers, utilities companies and local authorities as necessary
  • Maintaining files, materials, information, staff schedules and related data
  • Supporting staff on administration and operational issues


  • Diploma in Front Office Operations
  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Minimum KCSE Grade C+
  • Excellent interpersonal and communication skills.
  • Must be Computer literate
  • Ability to market on social media and other online platforms will be an added advantage


  • Reliability and flexibility in employment hours.
  • Ability to follow protocols, prioritize and multitask in an organised manner.
  • Possess a passion to optimize customer service and ensure clients have a positive experience.
  • Ability to communicate with other staff and service providers.
  • Work as a team player.
  • Ability to work unsupervised.

Please send your CV by Friday, November 5, 2021. Only shortlisted candidates will be contacted.

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