Gaming & Betting – Operations Manager

Job Summary

Ensuring the improvement of the operational systems, processes, and policies in support of organization's mission specifically, support better management reporting, information flow and management, business process, and organizational planning.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Your role

We are looking for a versatile person that can help to build and run a gaming and betting organization. As is often the case in a start-up, your responsibilities will be diverse and include the following:

 

Job Description

  • Ensuring the improvement of the operational systems, processes, and policies in support of organization's mission specifically, support better management reporting, information flow and management, business process, and organizational planning.
  • Manage and increase the effectiveness and efficiency of Support Services (HR, and Finance), through improvements to each function as well as coordination and communication between support and operational functions and ensuring their effectiveness.
  • Develop and implement a business strategy so that both execution and KPI are effectively managed and well accomplished.
  • Ensure the effective monitoring, control, and support of service delivery, ensuring best practice systems, methodologies, and procedures are followed by the teams;
  • Establish an effective multi-team management process and minimize service disruption
  • Constantly review team performance and advice on follow-up or next steps.
  • Ensuring that the operation processes are fully automated by creating or modifying existing processes
  • Continuously evaluate and identify opportunities to drive improvements in operations that positively impact service delivery.
  • Continuously evaluating operational processes to enhance the efficiency and quality of deliverables

 

Marketing

  • Develop, implement and monitor a consistent brand marketing strategy.
  • Create appealing offers and campaigns for acquisition and retention, especially around the most interesting sports events.
  • Ensure that the site as well as all digital inventory and online properties are up to date and displaying the best possible content for their respective local market.
  • Seek out attractive partnerships and marketing opportunities in Africa.

Reporting

  • Ensure the key reporting is accurate and consistent. Coordinate with the data team for effective tracking of KPIs and reporting abnormalities.
  • Analyze and report on results of campaigns and promotions actively seek to optimize and improve based on results
  • Monitor customer performances and keep a steady eye on player behavior (activity, deposits, offer uptake, etc) in order to adjust our activities where needed.
  • Ensure the constant flow of information and results across multiple teams and stakeholders.

Qualifications

  • Degree in Business Management, ICT area, or finance-related course from an accredited institution
  • Extensive experience gained in a managerial operations role(s) in a major sports betting companies is highly preferred;
  • Experienced in developing and implementing operations strategies, processes, and structures;
  • Ability to apply a holistic/end-to-end approach to operations;
  • Proven track record of delivering against targets;
  • Must possess a consultative approach with strong interpersonal and communication skills;
  • Excellent understanding of IT, technical support, and its business implications;
  • Knowledge of the sports betting or financial trading industry;
  • Operated in a SaaS environment;
  • A passion for sport and betting.
  • Ability to work well under deadline pressure and attention to detail.

 

This is an exciting role where you will be involved in all stages of establishing, growing, and operating a multi-national sportsbook brand! You will report directly to the management and eventually become fully responsible for the operational organization as a whole.

 

Additional Information

The application Deadline is 15th November 2021.

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