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2 weeks ago

Job Summary

The General Manager is a pivotal role that bridges our operational functions with our overarching strategic goals. Reporting directly to the partners of the EAGate Group, the GM will play a central role in steering the company's vision, ensuring operational excellence, and fostering growth.

  • Minimum Qualification: Masters
  • Experience Level: Executive level
  • Experience Length: 10 years

Job Description/Requirements

Key Responsibilities:

Business Development & Client Relations

  • Spearhead business development initiatives to tap into new markets and segments.
  • Support East Africa expansion.
  • Forge and nurture relationships with both existing and potential clients.
  • Analyse industry trends and adapt strategies accordingly to ensure competitive positioning.

Operational Leadership

  • Manages the business semi-independently but reports to the Partners.
  • Oversee the entire operational process, ensuring seamless execution from client brief to report delivery.
  • Implement strategies for streamlined workflow, ensuring optimal team performance and timely project completion.

Team Management, Development & HR Decisions

  • Lead, mentor, and support the team, ensuring they have the required resources and training.
  • Foster an environment of continuous learning and professional growth within the team.

Client Service Excellence

  • Act as the primary point of contact for key clients, ensuring their requirements are clearly understood and met.
  • Develop and maintain feedback loops with clients to enhance service quality continuously.

Report Production & Quality Assurance

  • Supervise the creation of client reports, ensuring consistency, accuracy, and top-tier quality.
  • Implement regular quality checks and revisions to maintain the firm's reputation for excellence.

Strategic Planning

  • Align operational processes with the firm's broader strategic goals.
  • Anticipate market changes and adjust operational strategies accordingly.

Resource Allocation

  • Ensure that team members are assigned tasks that play to their strengths and expertise.
  • Manage team workload effectively, ensuring no overburdening while maximizing productivity.

Financial Management

  • Develop and oversee annual budgets, ensuring alignment with strategic goals.
  • Monitor financial performance metrics, implementing corrective actions as necessary.
  • Vigilantly identify potential business risks and orchestrate effective mitigation strategies.

Human Resources & Talent Development

  • Champion talent acquisition strategies that attract industry-leading professionals.
  • Design and oversee training programs to ensure the team remains at the forefront of industry knowledge.
  • Facilitate regular performance reviews, fostering an environment of continuous improvement.


  • A bachelor’s degree in finance, business, law or a related field. An advanced degree will be a distinct advantage (Master / PhD).
  • Demonstrated minimum experience of 5 years in consulting, particularly in areas such as banking, investment, regulatory and marketing.
  • Fluency in English, with impeccable written and verbal communication skills (French or Amharic a plus).
  • Proven leadership capabilities, with a keen eye for both macro and micro operational facets and an attention to details in reporting.

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