The General Manager is a pivotal role that bridges our operational functions with our overarching strategic goals. Reporting directly to the partners of the EAGate Group, the GM will play a central role in steering the company's vision, ensuring operational excellence, and fostering growth.
- Minimum Qualification: Masters
- Experience Level: Executive level
- Experience Length: 10 years
Business Development & Client Relations
- Spearhead business development initiatives to tap into new markets and segments.
- Support East Africa expansion.
- Forge and nurture relationships with both existing and potential clients.
- Analyse industry trends and adapt strategies accordingly to ensure competitive positioning.
- Manages the business semi-independently but reports to the Partners.
- Oversee the entire operational process, ensuring seamless execution from client brief to report delivery.
- Implement strategies for streamlined workflow, ensuring optimal team performance and timely project completion.
Team Management, Development & HR Decisions
- Lead, mentor, and support the team, ensuring they have the required resources and training.
- Foster an environment of continuous learning and professional growth within the team.
Client Service Excellence
- Act as the primary point of contact for key clients, ensuring their requirements are clearly understood and met.
- Develop and maintain feedback loops with clients to enhance service quality continuously.
Report Production & Quality Assurance
- Supervise the creation of client reports, ensuring consistency, accuracy, and top-tier quality.
- Implement regular quality checks and revisions to maintain the firm's reputation for excellence.
- Align operational processes with the firm's broader strategic goals.
- Anticipate market changes and adjust operational strategies accordingly.
- Ensure that team members are assigned tasks that play to their strengths and expertise.
- Manage team workload effectively, ensuring no overburdening while maximizing productivity.
- Develop and oversee annual budgets, ensuring alignment with strategic goals.
- Monitor financial performance metrics, implementing corrective actions as necessary.
- Vigilantly identify potential business risks and orchestrate effective mitigation strategies.
Human Resources & Talent Development
- Champion talent acquisition strategies that attract industry-leading professionals.
- Design and oversee training programs to ensure the team remains at the forefront of industry knowledge.
- Facilitate regular performance reviews, fostering an environment of continuous improvement.
- A bachelor’s degree in finance, business, law or a related field. An advanced degree will be a distinct advantage (Master / PhD).
- Demonstrated minimum experience of 5 years in consulting, particularly in areas such as banking, investment, regulatory and marketing.
- Fluency in English, with impeccable written and verbal communication skills (French or Amharic a plus).
- Proven leadership capabilities, with a keen eye for both macro and micro operational facets and an attention to details in reporting.
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