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Job Summary

Our client in the hospitality industry is currently looking to hire a General Manager to be based in Uganda.

  • Minimum Qualification: Diploma
  • Experience Level: Management level
  • Experience Length: 8 years

Job Description

RESPONSIBILITIES
•    Manage the operations image and ways to improve on it
•    Promote the brand in the local community through word of mouth, social media and restaurant events
•    Develop a local marketing plan strategy with the group Marketing manager - Recommend ways and means to broaden the reach and market base in the local community via social media and local events / advertising.
•    Online sales
•    Sign all purchase orders based on future needs and requirements – food, cleaning products, operating equipment, gas,
•    Timely purchasing and par stock control
•    Sourcing best ingredients at best price
•    Sourcing new ingredients for new and speciality items
•    All HR management
•    Motivate staff to improve productivity and guest satisfaction
•    Develop and train current and new employees to deliver better service and to be more efficient.
•    Staff appraisals and feedback to improve productivity and performance
•    Maintain staff files and organise and supervise shifts and staff transport when required
•    Manage time records, leave, off day and over time
•    Manage daily KPI’s and submission of HR data to payroll
•    Management of Petty cash and of all expenditure
•    Financial reporting, daily, weekly and monthly
•    Ensure all operational equipment is effectively managed and maintained according to Health and safety schedules and operational schedules
•    Boats and engines are well maintained according to regulations
•    All staff have valid certification to operate equipment plant and machinery
•    Source local technicians for local repairs to equipment, plant and machinery
•    Develop and control annual budgets
•    Monthly financial reporting against the budget
•    Develop event and functions budgets
•    Co-ordinate daily front of house and back of house operations
•    Deliver superior service and maximise customer satisfaction
•    Respond efficiently and accurately to customer requests and complaints
•    Regularly review products offering, menus and specials
•    Provide F&B experiences on the boat excursions
•    Comply with all legal regulations and by laws
•    Health and safety regulations – OSHA & HACCP
•    Implement policy and procedures to maintain and preserve future operations
•    Manage restaurants image and ways to improve it
•    Join and interact with local groups, associations and organisations to establish good will and a presence in the community
•    Report in quarterly board meeting on the financial and operational performance of the units
•    Liaise with local government officials and the local community as required
 
QUALIFICATIONS
•    8 years and above proven work experience as an a la carte restaurant manager, general restaurant manager, hospitality manager or a similar role
•    Strong leadership, motivational skills & people skills.
•    Proven customer relationship and hosting skills.
•    Experience with even management – MICE
•    Extensive F&B knowledge – knowledge of cocktails would be beneficial
•    Acute financial skills
•    A proven track record as a trainer and mentor.
•    Knowledge of HACCP and OSHA regulations
•    Hospitality experience or knowledge
•    Hospitality experience or knowledge of Guest House experience will be beneficial.
•    Proven academic qualification such as degree in Business Administration, hospitality management or culinary schooling.
•    Fluent in spoken and written English
•    Skilled in Microsoft office
•    Familiar with restaurant management software.
•    Knowledge of Inventory management software – Micros would be beneficial.
•    Social media marketing skills
•    International licence for small passenger vehicle & pick-up truck

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Outside Kenya
| Full Time |
KSh Confidential
Outside Kenya
| Full Time |
KSh Confidential
Outside Kenya
| Contract |
KSh Confidential
Outside Kenya
| Full Time |
KSh Confidential