Guest Liaison

Guest Liaison – Nairobi, Kenya

Our client, a leading company in Real Estate/Hospitality is looking to recruit a Guest Liaison to be based in Nairobi. He/ She will be responsible for handling the smooth arrival and departure experience for all guests, room/property check prior arrival in coordination with reservations and housekeeping manager. The successful candidates must have a bachelor’s degree in hospitality or its equivalent and at least 3 years’ working experience in the hotel sector.

Responsibilities

·         Conduct, schedule, report on guest courtesy calls and manage WhatsApp groups.

·         Update guest profiles on the property management system.

·         Maintain client data base as well as keeping track of VIP/Return guests.

·         Liaise with the Property Operations Manager on the management of the loyalty program.

·         In charge of responding to guest reviews on all reservation channels as well as review guests on airbnb upon check out.

·         Timely coordination with other team members to ensure guest requests are attended to promptly.

·         Ensure all necessary daily and monthly reports are accurate and prepared on time.

·         Upselling and keeping track on extra services.

Qualifications

·         Bachelor’s degree in hospitality or Equivalent.

·         Minimum of 3years of experience in a Hospitality sector.

·         Excellent listening and communication skills.

·         Excellent planning, organizing and interpersonal skills.

·         Sound decision making and a team player.

·         Proactivity in engaging guests and colleagues

·         Technologically savvy.

Monthly Gross Salary: Ksh 70,000

Career Level: Mid Level

Education: Bachelor’s Degree

Deadline:  7th April 2023

Applications: http://bit.ly/3FbHcs5

We endeavour to contact all our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

*** Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement***

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