Job Summary

The duties of this position include dealing directly with clients in a -5-star boutique hotel and ensuring that they have a stellar hotel stay.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Duties involve an “all-rounder" who is able to meet with, speak to and interact with our clients wherever they are at the property; be it at the Front Office, at the F&B outlets in Public Areas and also in the rooms. 


·         Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner.

·         Manage, record, and resolve guest or customer complaints promptly.

·         Ensure a very high level of customer service is constantly maintained.

·         Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for upselling and promoting when appropriate.

·         Ensure daily checklists and room checks are completed.

We are looking for a hotelier with the following qualities:

·         Excellent grasp of hotel Admin, Front Office and F&B duties

·         At least 2 years’ experience in a front on house role within a 4 or 5 star environment.

·         Knowledge of Micros and Opera POS systems is an added plus

·         Must be able to work unsupervised and to complete given tasks

·         Must be honest, hard-working and a team player.

·         We need someone who is very well presented, very well spoken, very clean and hygienic and with a perfect grasp of English plus a working knowledge of Swahili.

·         Knowledge of any foreign languages is an added advantage

Are you interested in this position and do you meet the minimum requirements? Apply by submitting your CV and a convincing cover letter. Include passport picture, current & expected salary with your CV.

NOTE: Only short-listed candidates will be contacted.

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1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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A well-established Leading Retirement Benefits Scheme
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| Full Time |
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| Full Time |
KSh Confidential
| Part Time |
KSh 15,000 - 30,000