Job Summary

The duties of this position include dealing directly with clients in a -5-star boutique hotel and ensuring that they have a stellar hotel stay.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Duties involve an “all-rounder" who is able to meet with, speak to and interact with our clients wherever they are at the property; be it at the Front Office, at the F&B outlets in Public Areas and also in the rooms. 


RESPONSIBILITIES:

·         Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner.

·         Manage, record, and resolve guest or customer complaints promptly.

·         Ensure a very high level of customer service is constantly maintained.

·         Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for upselling and promoting when appropriate.

·         Ensure daily checklists and room checks are completed.


We are looking for a hotelier with the following qualities:

·         Excellent grasp of hotel Admin, Front Office and F&B duties

·         At least 2 years’ experience in a front on house role within a 4 or 5 star environment.

·         Knowledge of Micros and Opera POS systems is an added plus

·         Must be able to work unsupervised and to complete given tasks

·         Must be honest, hard-working and a team player.

·         We need someone who is very well presented, very well spoken, very clean and hygienic and with a perfect grasp of English plus a working knowledge of Swahili.

·         Knowledge of any foreign languages is an added advantage


Are you interested in this position and do you meet the minimum requirements? Apply by submitting your CV and a convincing cover letter. Include passport picture, current & expected salary with your CV.

NOTE: Only short-listed candidates will be contacted.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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