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Job Summary

Our client in the health & wellness industry is currently looking to hire a Head of Coaching.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 7 years

Job Description

Responsibilities
•    Lead the development of the coaching performance framework for the company Coaches-set coaching objectives and deliverables that aligns with the company business goals.
•    Deliver on the coaching performance framework and report weekly to the company CEO.
•    Assess and report on coach performance in order to form a high quality coaching team that meets their growing client needs.
•    Develop and deliver ongoing learning curriculum for coaches and conduct weekly trainings/check-ins with coaches to improve performance.
•    Lead client wellness check-in sessions, client mental health talks and activations.
•    Lead client feedback sessions/questionnaires around their coaching experience to continuously provide solutions on how best to improve coaching.
•    Provide bi-weekly reports on coaching insights & intelligence to core team and provide recommendations.
•    Lead any recruitment, assessment and training of the company Coaches.
•    Contribute and Deliver on Empathy Training Workshops for B2B clients (leaders, people-oriented roles etc).
•    Participate in media talks; both online and offline as the Head of Coaching.
•    Conduct 1 research per quarter and write papers or contribute to blogs, social media, media opportunities on mental health, employee health & productivity that positively positions the company as authority in mental health.
•    Supervise all coaching chats conducted by coaches on the relevant digital platforms (WhatsApp-FreshChats, Company App or other).
•    Conduct 1-on-1 debrief meetings with coaches or recommend alternative support options if necessary.
•    Lead and mentor the super coach who will report to you on coaches.
•    Identify key learning opportunities for coaches to strengthen good performance and high quality coaching delivery for the company to generate client leads or new customers.
•    Improve on and enforce existing coaching policy and processes to .

Qualifications
•    7-10 years minimum of experience within a leadership role, ideally HR management, and/or other people-oriented role within an organization, a practice or health-care (private or public sector).
•    Masters degree or higher in psychology; Cognitive behavioural therapy, problem solving therapy.
•    Excellent communication and presentation skills
•    Proven coaching/counselling/therapy experience with 1-on-1 clients.
•    Track record of over-achieving quota
•    Strong phone/online contact handling skills and active listening.
•    Familiar with digital systems and practices – WhatsApp, Apps etc.
•    Customer orientation and ability to adapt/respond to different types of characters.
•    Ability to multi-task, prioritize and manage time effectively

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Nairobi
| Full Time |
USD 750 - 1000
1mo
Kenya Medical Training College (KMTC)
Nairobi
| Contract |
KSh Confidential