1 month ago

Job Summary

PATRON is a fast-growing fintech company specializing in online lending, credit scoring and data science. We are currently looking for a Head of collection with a solid experience in call-center management to join the strong team of like-minded people and participate in the development of the application for 1.2 billion people in Africa!

  • Minimum Qualification:Bachelor
  • Experience Level:Management level
  • Experience Length:6 years

Job Description/Requirements

Responsibilities include:

     • Building and development of the collection department (call-center) from scratch

     • Assistance with hiring call-center specialists

     • Development of scripts and customer communication strategies

     • Development and testing various hypotheses together with our Risk and Data analysts


We expect from a future colleague:

     • Experience in building the collection department within MFO

     • Management skills (>10 people team)

     • Understanding the specifics of collection’s KPIs  

     • Experience in formulating and testing hypotheses


We offer:

    • Fully remote work - our distributed team works from different countries and time zones

    • Work schedule 5/2, flexible beginning of the working day 

    • Paid vacation 28 calendar days + 3 additional days

    • Opportunity to receive salary in usdt

    • Professional development - compensation for professional courses and literature

    • No bureaucracy, dress code or formalism

    • An exciting high-load project that people need today

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