Head of Operations & Marketing Manager

Job Summary

You will be responsible for designing policies, overseeing daily company operations, and implementing solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 6 years

Job Description/Requirements

Our client is a modern and fast-growing online ride hailing company based in the Middle East and Africa aimed at providing an on-demand taxi service across major cities and towns.

With a wide range of options to choose from, vehicle types to drivers nearby. They are your one app solution to all your transportation needs.
Users can book a ride with just a click on their mobile phone using the app.

They are looking for a Head of Operations & Marketing Manager to oversee daily activities across functions such as supply and demand.

You will be responsible for designing policies, overseeing daily company operations, and implementing solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.

Ultimately, you’ll ensure operations run smoothly and that people are productive.

●    Proven experience as Head of Operations, Operations Director, or similar leadership role
●    Excellent organizational and multitasking skills
●    Familiarity with all business functions including HR, finance, Operations, and IT
●    Excellent Social Media and Digital Marketing skills
●    Proven track record of creating and implementing strategies
●    Excellent MS Office skills - Word, Excel, PowerPoint
●    Good with numbers and financial planning
●    Outstanding communication and negotiation skills
●    Excellent organizational and leadership ability
●    Excellent time-management skills, ability to think creatively and strategically, exceptional problem-solving skills, and ability to stay calm under stress and uncertainty inspiring the same to juniors
●    Analytical mind & problem-solving aptitude
●    Must be highly proficient in Ms Word, PowerPoint, and Ms Excel, which will be necessary for the creation of visually and verbally engaging reports and
●    Demonstrate high proficiency in Google AdWords, Google Analytics, LinkedIn ads, WordPress, Twitter ads, and Facebook ads as well as being proficient working with tools such as Salesforce, Adobe Campaign etc
●    Demonstrate proficiency in offline marketing channels and programs and also in budget management/financial analysis
●    BSc/BA in Business, or relevant experience

●    Formulate business strategy with the management & executive team
●    Design policies that align with overall strategy
●    Implement efficient processes and standards
●    Coordinate customer service operations and find ways to ensure customer retention
●    Prepare regular reports and recommendations on marketing programs, campaigns, and strategies directed to management team and relevant stakeholders, and external partners.
●    Must be able to tailor even the most technical and complex messages in simple, clear, understandable, and convincing terms.
●    Ensure compliance with local and international laws (e.g., data protection)
●    Oversee the implementation of technology solutions throughout the organization
●    Manage contracts and relations with customers, partners, and other stakeholders
●    Evaluate risk and lead quality assurance efforts
●    Oversee expenses and budgeting to help the organization optimize costs and benefits
●    Mentor and motivate teams to achieve productivity and engagement
●    Report on operational performance and suggest improvements
●    Work closely with the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
●    Make important policy, planning, and strategy decisions.
●    Develop, implement, and review operational policies and procedures.
●    Promote a company culture that encourages top performance and high morale.
●    Work with the board of directors to align the business to the company’s values and mission, and plan for short and long-term goals.
●    Identify and address problems and opportunities for the company.
●    Build alliances and partnerships with other organizations.
●    Support worker communication with the management team
●    Manage multiple projects simultaneously and meet deadlines, be self motivated and inspire juniors to be the same
●    Work comfortably in a fast-paced environment and within group settings

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