Tech Company

Head of Trade Desk

Tech Company

Management & Business Development

3 weeks ago

Job Summary

To assist building and managing the Trade Desk department which will include handling all financing leads and applications all the way through to negotiating offers and finalising financing deals with applicants. They will be expected to assist with implementing effective and efficient strategies to ensure streamlined processes are in place.

  • Minimum Qualification:Bachelor
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements

We are an Israeli tech company with a growing footprint in Africa which provides financing solutions to Agribusinesses such as Input suppliers, traders, aggregators, and processors etc, directly linking agri-trade activities with financial services.

Our goal is to close the financial gap that exists within the agriculture industry and provide the necessary financial services, loans insurance, and other products, to ensure the maximization of potential for the agriculture industry.

We are a multicultural, dynamic, innovative, and ambitious team that’s strives for success in everything we do. We have a fantastic team of talented individuals who all play a pivotal role in the success story of our company and we look forward to the exciting journey ahead, expanding our company within Africa and beyond.

We have an exciting position available for a Head of Trade Desk in Kenya to assist building and managing the Trade Desk department which will include handling all financing leads and applications all the way through to negotiating offers and finalising financing deals with applicants. They will be expected to assist with implementing effective and efficient strategies to ensure streamlined processes are in place.

This role is an office-based position in Nairobi and will require the Head of Trade Desk to work independently at first, to thoroughly understand the processes and funnels in place. Eventually they will be expected to grow a competent team of Trade Desk Officers, ensuring scale of increasing applications is easily managed.

What the role will entail:
• Manage all leads, applications, negotiations, and deal finalisation with applicants through company’s CRM and telephonically
• Become efficient with current processes and procedures around the financing life cycle
• Build on current processes and bring in positive and constructive change for improvement
• Ensure the user experience is positive throughout the life cycle even if the outcome is unsuccessful
• Ensure superior customer service is offered at all times to all levels of clients
• Promptly identify and resolve problems directly impacting the client and escalate accordingly where required
• Achieve monthly/yearly KPI’s and liaise with the Senior Account Manager to ensure a seamless service to our clients and end-users.
• Liaise effectively with field officers if client visits and / or follow ups are needed
• Timely reporting to Account Manager, ie client engagements, leads, forecasting and travel etc
• Build and grow a team of competent Trade Desk Officers who you will oversee and assist with all processes
• Create scripts for applicant engagements for you and Trade Desk Officers to use
• Manage their KPIs and performance reviews
• Training and guidance to new Trade Desk Officers in country
• Providing support to other countries when/if needed

In addition, their involvement and input may be required with:
• Internal country group crunch sessions on how to maximize revenue potential
• Penetration into new territories
• Providing support to other countries if/when required

What we require for the applicant to be successful:
• Working experience in a call centre environment
• Management of a small call centre team would be an advantage
• Experience in sales; the ability to manage leads and applications
• Strong customer service and relationship abilities
• Ability to assist with implementation and deployment of new services and solutions when and where required
• Firm understanding of CRMs and/or loan management systems
• Agricultural industry experience would be an advantage
• Experience with Loan applications and collection would be an advantage
• Experience with insurance applications would be an advantage

Ideally the successful applicant will have the following skill set:
• Customer centric
• IT savvy
• Team management
• Exceptional organisational and planning skills
• Efficient with Microsoft Office (Ms Word & Excel)
• Presentation and communication skills
• Time management
• Excellent interpersonal skills
• Trustworthy
• Ability to work independently (without a team initially)

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Get Insured through mTek Services

You can explore medical and personal accident insurance covers conveniently. Compare pricing from various insurance companies, save, and budget

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

Kenya National Commission on Human Rights (KNCHR)

Nairobi | Full Time | KSh Confidential

Job Function: Management & Business Development

8 hours ago

ABC Insurance Brokerage Ltd (a subsidiary of ABC Group)

Nairobi | Full Time | KSh Confidential

Job Function: Management & Business Development

1 day ago

FEATURED

LifeNet International - Kenya

Nairobi | Full Time | KSh Confidential

Job Function: Management & Business Development

4 days ago

LifeNet International - Kenya

LifeNet International is seeking to recruit for the position of Kenya Country Director This position will be responsible for establishing the LifeNet organization in Kenya to imp act health outcomes by forming partner relationships with private, faith based facilities in Kenya LifeNet is seeking a candidate with an entrepreneurial spirit, capab ...

PayCompliance

Nairobi | Full Time | KSh 105,000 - 150,000

Job Function: Management & Business Development

4 days ago

PayCompliance

MGE consulting group is looking for an exceptionally motivated and experienced Operations Manager for our international team. You will be pivotal in ensuring the service delivery, achieving financial goals, quality and operational objectives. You will need experience within corporate services, regulatory compliance, audit and/or risk management.

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2022 BrighterMonday