Healthcare Customer Service

The Customer Care Specialist (CCS) will answer, research, and troubleshoot incoming Customer Care calls from members, providers, and pharmacies. The Customer Care Specialist (CCS) will provide coverage for determinations, manual claims, and/or recoveries or other duties or projects as assigned. The CCS will give accurate and timely responses to inquiries. The CCS will work with other team members to meet the departmental performance metrics and the CCS's main priority will always be answering any calls that are waiting. The CCS will document all calls handled in a complete, clear, and concise manner.

Preferred Skills & Qualifications

• 6+ Months+ prior call center experience
• 1+ year of healthcare related experience
• Excellent phone etiquette and typing skills (40wpm, 500kph)
• Basic knowledge of Microsoft Office and internet required.
• High School Diploma or Equivalent

Perks/Benefits

• Competitive Wages
• 4 weeks paid time off in first year
• Top of the industry benefits for Health, Dental, and Vision
• Paid Parental Leave
• 401K with company match up to 5%
• Employee Volunteer Programs
• College Savings Plans
• LifeMart (access discounts from over 4 million merchants)
• Employee Assistance Program
• Employee Referral Bonus (up to $750!)

Hours

• Monday - Friday - Shifts Scheduled until 9pm
• 3 weekends every six weeks

This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume or call !

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.