Job Summary

You will be reviewing and analyzing triggered cases based on pre- and post-payment risk assessments and take appropriate action.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Cigna provides health insurance services around the world. We’re passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa.

We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many
initiatives for health and well-being.

•    You review and analyze triggered cases based on pre- and post-payment risk assessments and take appropriate action.
•    You assist in analyzing files that are passed on to the FWA team for suspected fraud, waste or abuse.
•    You support the team of investigators in gathering facts on suspected cases with a special focus on African health care providers.
•    You give advice for claims release and track steps taken accordingly.
•    You assist in reaching out to suspected providers in Africa and conduct fact-finding interviews.
•    You help reveal patterns of fraud, waste or abuse in your designated region through data-mining exercises.
•    Based on your initial analysis, you are able to summarize your findings in a report, to be directed to the region’s senior investigator.
•    You follow-up with stakeholders to ensure deadlines are met and any delays are communicated proactively.
•    You manage your workload proactively, communicating with your manager any risks or challenges to targeted completion dates.
•    You are able to identify and take an active role in optimizing workflows of the department.
•    You take initiative and show confidence in your correspondence with internal and external parties.

•    You have a bachelor degree or equivalent through experience. Any prior experience in the field is preferred.
•    You have an excellent knowledge of English and French. Any additional languages are a plus.
•    Good medical knowledge or a strong interest in exploring the medical field is preferred.
•    You have a strong knowledge of Microsoft Office, especially Excel.
•    You are analytical and have a critical mindset.
•    You are decisive and able to work independently as well as within a team.
•    You act with the highest integrity and respect for procedures and regulations.
•    You work efficiently and accurately. 
•    You are excellent in setting priorities.

A challenging job in an international and growing enterprise.
A dynamic, and entrepreneurial company culture that values and stimulates initiative.
Salary 85,000 gross with extralegal benefits and international medical cover.

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