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Job Summary

Overseeing the daily management of the facility and staff members working at a hotel to make sure all customers have a positive experience during their stay, helping market the hotel to the public, and directing the services offered at the hotel, such as meetings and events.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Job Duties
•    Will be a transparent team leader who gets things done and maintains a good well motivated team and solve workplace challenges and conflicts.
•    Managing staff and overseeing Shift schedules to make sure all departments have enough employees to provide assistance to guests.
•    To oversee that guests are properly taken care of.
•    Aiding with budget creation and management.
•    Assisting event planners with large-scale business and personal events
•    Overseeing that food and beverage optimum operation levels are maintained for walk in guests as well as for   events.
•    Working with security officers to promote a safe atmosphere for guests and staff
•    Recruitment and staff management
•    Providing customer service and accommodation to guests.
•    Must have strong communication skills and Manage departments and teams
•    Providing training on changes in services
•    Scheduling and overseeing general maintenance in the Hotel.
•    Working with inspectors to ensure facility meets all requirements.
•    Renewal or acquiring of Licenses.
•    Ensure staff paid on time, prepare and pay for government returns.

Skills and Qualifications
•    Able to work or to be trained to work with Hotel management software.
•    Good Customer care and PR
•    Willingness to listen and respond to complaints,
•    Understand, and resolve concerns from guests,
•    Strong Organizational Skills,
•    Knowledge of Sales and Event Planning,
•    Accounting and Financial Management,
•    Problem Solving Skills for both customers and staff members that have problems at the hotel,
•    Good Leadership to help oversee and motivate staff members.

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