2 months ago

Job Summary

The Hotel Receptionist is responsible for handling all guest enquiries, performing check-in and check-out tasks using the hotel system, generating invoices for residential guests and keeping a record of accommodation and event bookings and payments. The Receptionist works closely with housekeeping and kitchen departments.

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

  • Handle all enquiries from guests received through phone calls and emails
  • Provide information about hotel services, amenities, rates etc to enquiring guests
  • Perform check-in and check-out functions using the hotel system
  • Keep a record of accommodation and event bookings and provide daily reports on the same to management
  • Keep the Reception and Front Office area clean and tidy at all times
  • Handle any guest complaints professionally

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2 months ago

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