Hotel/Restaurant Manager

Anonymous Employer

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Responsibilities
•    Coordinate daily Front of the House and Back of the House restaurant operations
•    Deliver superior service and maximize customer satisfaction
•    Respond efficiently and accurately to customer complaints
•    Regularly review product quality and research new vendors
•    Organize and supervise shifts
•    Appraise staff performance and provide feedback to improve productivity
•    Estimate future needs for goods, kitchen utensils and cleaning products
•    Ensure compliance with sanitation and safety regulations
•    Manage restaurant’s good image and suggest ways to improve it
•    Control operational costs and identify measures to cut waste
•    Create detailed reports on weekly, monthly and annual revenues and expenses
•    Promote the brand in the local community through word-of-mouth and restaurant events
•    Recommend ways to reach a broader audience (e.g. discounts and social media ads)
•    Train new and current employees on proper customer service practices
•    Implement policies and protocols that will maintain future restaurant operations

Requirements
•    Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
•    Proven customer service experience as a manager
•    Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
•    Familiarity with restaurant management software, like OpenTable and PeachWorks
•    Strong leadership, motivational and people skills
•    Acute financial management skills

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