HR Operations Associate

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

The Human Resources Operations Associate is responsible for supporting activities that enhance Human Resources Operations, Compliance, and Client Satisfaction. As a successful Human Resources Operations Associate, you are committed to providing excellent customer experience while ensuring operational efficiency. This role supports high volume Human Resources Compliance activities with focus on the ancillary services that support the employee life cycle

RESPONSIBILITIES

Essential Duties and Responsibilities• Responsible for the administration of employee life cycle services including E-Verify, employment screenings, I-9 support, labor law poster compliance, new hire reporting, verifications of employment, and other products and services as needed.• Work as an individual contributor to a team, using a standard set of operational processes and procedures to assist internal teams and clients.• Ensures timely entry of sensitive information to meet both legal and procedural deadlines.• Collaborate with current team members and new Division Partners across states and countries on initiatives to improve the delivery of Human Resources services and enhance both client experience and operational efficiencies.• Work with 3rd party vendors for exceptional delivery of services.• Process inbound mail, email, cases, and inquiries.• Organize and maintain filing systems. Update various tracking systems to provide increased organization and insightKnowledge, Skills, and Abilities• A strong drive to deliver exceptional client support to both external and internal customers.• A flexible, positive attitude, and a strong team player and collaborator.• Ability to both follow clear instructions and to work in ambiguity with grace.• Strong organizational skills, attention to detail, and follow-through.• Ability to communicate clearly, concisely, and proactively, both verbally and in writing.• Capability to learn multiple HRIS platforms and vendor partner platforms.• Knowledge of Human Resources compliance regulations is a plus but a desire to learn is sufficient.• Drive to learn, grow, and contribute to the overall success of the company.• Ability to thrive in a modern multistate teamwork environment, using video, chat, email, and phone to stay connected.

REQUIRED SKILLS

Employee guidelines and onboarding, Human resources information systems, Human resource and personnel development, Compliance

REQUIRED EDUCATION

Diploma, Associate's degree