HR Specialist at BBC World Service

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); The BBC World Service is the world’s largest international broadcaster, broadcasting radio and television news, speech and discussions in 29 languages to many parts of the world on analogue and digital shortwave platforms, Internet streaming, podcasting, satellite, FM and MW relays. It was announced in November that The BBC World Service will start broadcasting in Igbo, Nigerian Pidgin, Yoruba and Amharic among others in its biggest expansion since the s. The World Service reached million people a week (TV, radio and online) on average in . The English-language service broadcasts 24 hours a day.Job Purpose This role will play an integral part in the management and delivery of service to the business.Responsible for supporting organisation effectiveness by developing and implementing solutions aligned to strategy.The role manages Africa team performance, ensures accountabilities are clear and implements performance improvement initiativesThe role ensures that sufficient resources and skills are available to deliver good service for their area of accountability (Africa) Main Responsibilities Where relevant, to manage team resources, allocate work and monitor workflow across the teamTo ensure self and team resources are following clearly defined HR processes delivering answers to queries and services in line with defined SLAsTo ensure collaboration across Specialist Teams/Service Centre to deliver services and promote a culture of continuous improvementTo act as a point of escalation for complex queries and requests received by the team, ensuring they are either resolved or managed appropriatelyTo raise and review repeated problems or issues and set plans and resources to resolve them; or set out proposals and options to improveTo support projects being delivered by BBC People, ensuring team resources are correctly managedTo work in partnership to improve the customer experience through the analysis of case load, identifying trends and undertaking improvement actionTo provide intelligent reporting to support and maximise business performanceTo work with HRBPs and leaders across the BBC HR to deliver and improve SLAs and thereby demonstrating added value to the businessTo foster a culture of service excellence, role-modelling this and coaching team to deliver customer care Are you the right candidate? Experience of delivering HR process, initiatives and services; proficiency in generalist HR experience in Kenya and the eastern parts of AfricaBasic computing and telephony skillsPrior experience of working with systems (such as SAP)Proven ability to successfully deliver practical results against time and performance indicatorsStrong interpersonal skills and ability to develop, maintain and enhance relationships with a variety of contacts; strong influencing and persuading skillsAnalytical skills and the ability to resolve logistically complex problemsCompares and contrasts situations and information, identifying patterns and trends which inform subsequent decisionsCreates a sense of team spirit, encouraging shared ownership of objectives and deliverablesLeads delivery at a team level by prioritising and setting clear milestones and measuresEncourages others to act in line with organisational standards and frameworksUse of process improvement tools and their applicationAbility to support and lead and deliver large scale projects across organisation(s)