Human Resource Officer

REPORTING TO; Human Resource Manager

We are looking for an experienced HR Officer. The ideal candidate will have a thorough understanding of HR policies and procedures, as well as strong leadership skills and ability to handle a breadth of management tasks.

Objectives of this role

Human Resource Management

• Lead the periodic review of HR policies and procedures recommending changes to the management

• Overall in charge of interpretation and implementation of the HR policies

• Periodically review organizational charts to ensure that they are up to date.

• Ensure that steps and measures are put in place and documented with regards to workforce planning process and succession planning. Work with Supervisors to develop actionable annual leave plans

• Maintains up to date knowledge of International HR trends and proposes efficient and effective HR systems and processes to the leadership

Capacity Building and Partnership Management

• Provides support and strengthens the capacity of the HR Officers through delegation, coaching and mentoring.

• Provides cover and HR support across all HR focal points in the department through periodic visits and one on one discussions.

• Provides support and strengthens the capacity of the HR officers and team collaboration through, coaching and mentoring.

Policy and Management

• In coordination with the CWS Global HR, ensures that HR policies and practices are in compliance with applicable laws and regulations for the locations where CWS Africa operates in

• Works with CWS Corporate Center and CWS Africa supervisors to develop best practices in human resource management and to ensure implementation in a fair, consistent and transparent manner

• Reviews and updates the local SOPs and all other human resource policies as appropriate

• Provides supervision, support and guidance to the CWS Africa human resources staff

• Develops a recruitment strategy for staff; coordinates interviews and hiring processes; and ensures that newly hired staff members complete all necessary HR paperwork and receive proper onboarding

• Manages time and attendance monitoring and oversees the use of HR software

• Conducts research and provides recommendations to CWS Africa senior management on HR policy practices and developing staffing needs

• Oversees the management of the employee benefits program

Performance Management

• Lead the implementation of the Performance Management policy, providing advice and support to employees and Supervisors.

• Lead in the planning, training and implementation of key performance management activities as defined in the performance management cycle.

• Produce periodic reports aimed at monitoring quality and compliance in the performance management policy.

• Manage performance and development of the HR Officers through setting challenging goals, providing continuous feedback, coaching, reviews and evaluations.

• Lead the orientation process of new staff in close coordination with departments’ heads, ensuring that all new staff are aware of IRC policies and procedure and the culture of the organization.

• Ensure all 90-day action plans and probationary evaluations are done on time, and confirmation letters issued.

• Produce relevant reports for management decision making.

Employee Relations

• Work closely with the HR Manager to ensure employees are aware and abide by the relevant employee relations, engagement and inclusion policies and procedures.

• Lead on identified actions that are aimed to improve employee-management trust. This includes ensuring periodic employee meetings happen and identified actions are implemented.

• Train Supervisors and employees on application of the disciplinary and grievance management policies

• Where delegated, lead investigations into alleged violation of the HR policies.

HR Strategy and Systems Strengthening

• Support the HR Manager in developing the Incentive Worker Management policies, to include the following topics: recruitment, development, management, salaries, benefits and separation.

• Work with the HR Manager – Talent Acquisition to develop, implement and continuously monitor the effectiveness of recruitment policy.

• Work with the HR Manager – Benefits, Compensation and Systems to develop, implement and continuously monitor cost effective employee appreciation programs.

• Work with the HR Manager –to ensure planning, designing, and overall project management of the Duty of Care Initiatives and develop the policies.

Staff Care

• Oversees new staff member welcome and orientation

• Ensures that staff members understand and have access to benefits under their health insurance plans

• Identifies smart practices on staff care within the international NGO community, and integrates into CWS Africa’s approach

• Ensures that the HR unit is accessible and responsive to staff enquiries

• Ensures a harassment-free work environment, including through the fair and transparent application of CWS Africa sexual harassment policies

• Assists in the administration of employee recognition programs and help plan staff events

Workforce Planning

• Coordinate with hiring managers to identify staffing needs in different areas and departments

• Communicate regularly with hiring managers and key stakeholders to understand current and

• future hiring needs and put in place the necessary measures to complete on these

Recruitment

• Support the end-to-end Recruitment Cycle (post vacancies, short-list CV’s, arrange interviews,

• Maintain candidate employment applications, conduct reference checks, extend offers, send regrets letters to unsuccessful applicants, update recruitment report, etc.)

• Conduct interviews for all positions within the organization.

• Determine selection criteria for candidates by liaising with managers and other members of staff

• Focus on key areas of the recruitment process such as gender, diversity and inclusion principles, communication throughout the recruitment process and the candidate journey, to ensure that CWS portrays a positive and attractive employer brand.

• Manage the internal recruitment process to the policy deadlines.

• Build and review CWS internal channels of recruitment, through the HR system, social media channels and other software, to ensure CWS reach is maximized.

• Review the entire end to end recruitment process on a regular basis and suggest areas of improvement.

• In collaboration with Hiring Manager and HRM Recruitment, manage compensation negotiations with selected candidates

Recruitment materials

• Review job descriptions in accordance with organization standards and general best practice.

• Review and amend interview assessments to ensure that they are adequate and serve the purpose of identifying the best candidates for each role.

• Review and amend interview guides, ensuring the structure and questions provide the hiring panel with the opportunity to identify the best fit for the role and the organization.

Contract Management

• Develop and disseminate offer letters and contracts to successful candidates.

• Work with the HRM Talent and acquisition to ensure the staff contracts are up to date.

Onboarding

• Ensure an onboarding program which is vital for improving employee retention rate

• Oversee the onboarding program for all new hires!

• Ensure the new hire have mentors

Compliance

• Conduct background checks and run reference checks on selected candidates.

• Through the support of HRM Talent acquisition ensure all CWS new hires have valid background checks

• With the support of the HRM talent Acquisition conduct periodic check for all staff compliance documentation to ensure they are renewed on time.

Reporting and Analysis

• Submit monthly recruitment report to the HRM for review.

• Prepare staff turnover reports.

• Maintain all documentation pertaining to Recruitment.

• Maintain the confidentiality of all sensitive HR/Recruitment information and other CWS RSC

Required skills and qualifications

• 4+ years of experience in HR

• Exceptional communication and interpersonal skills and an ethical mindset

• Adept at problem-solving and conflict resolution

• Familiarity with HR software

• Bachelor’s degree (or equivalent) in Human resources or related field

• Strong understanding of national laws related to HR

Deadline:

Wednesday, 8th March 2023

Due to high number of applicants, only shortlisted candidates shall be contacted.