Work location: International Field Office in Khartoum, Sudan or Nairobi, Kenya
Reports To: HR Director
Date Developed: June 12, 2020
Department: Human Resources
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Conducts weekly meetings with the national office HR representative.
• Consults with Country Directors and Human Resource Office Directors in Sudan, South Sudan, and DR Congo, providing HR guidance and expertise when appropriate.
• Works with country teams to develop relevant manuals, policies and improved and synchronized systems between country offices. Communicates regional priorities with headquarters HR office.
• Analyzes trends and metrics in partnership with the home office HR team to develop solutions, programs and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations in liaison with relevant country leaders.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the headquarters’ legal department as needed/required.
• Provides day-to-day performance management guidance to supervisors (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Implements staff care policies and provides options/maintains relationships with regional physical/mental healthcare facilities. Assists with expatriate R&R schedules as needed.
• Provides HR policy guidance and interpretation and adapts policies for local context.
• Develops contract terms for new hires, promotions, and transfers.
• Understands insurance policies for different staff tiers, i.e. expatriates, nationals, etc.
• Assists international employees with expatriate assignments and related HR matters.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Identifies training needs for country offices, including growth and development training for national staff, leading the yearly compliance with training and other requirements related to Prevention of Sexual Abuse and Exploitation (PSEA).
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Performs other related duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
• Ability to work on a remote team across time zones.
• Excellent verbal and written communication skills in English, with communication skills in French and/or Arabic being an added advantage.
• Excellent interpersonal and customer service skills.
• Excellent planning and organizational skills, and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software as well as previous experience working with HRIS/ATS/LMS.
• Knowledge of regional human resources networks and online networks.
• Ability to maintain effective working relationships with all levels of staff
• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Minimum of 5 years of experience in human resources, resolving complex employee relations issues, hiring technically skilled persons, and responding to and managing changing government labor laws.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, gender, PSEA, coaching for performance, mentorship, performance management, and country-specific employment laws.
• Minimum of a Bachelor’s degree
• Ability to travel to countries with fragile contexts 30-35%of the time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
• General office setting.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
For questions about the role, please email firstname.lastname@example.org