In Market Change Management Lead

Techsavanna Company Ltd

Job Summary

Provide 1st and 2nd level of support to M-Pesa systems and IT business processes. Provide ITIL management under M-Pesa ITIL Operations to cope with operational demand from existing and new services and suppliers

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Work Station: Maputo

Role Purpose: Provide 1st and 2nd level of support to M-Pesa systems and IT business processes. Provide ITIL management under M-Pesa ITIL Operations to cope with operational demand from existing and new services and suppliers


Key accountabilities and decision ownership:

  • To understand ITIL Operations and backend systems availability and performance monitoring and ensure that best practice is applied in these areas to ensure the continuity and safety of M-Pesa services
  • Support M-Pesa incident / Change / Problem / Service Request / Documentation and SLA Management
  • Support M-Pesa IT Business Continuity exercises
  • Support M-Pesa Smartphone App / Online Payments / Sandbox Operations
  • Continuous Service Improvement

Core competencies, knowledge and experience:

  • Understanding of the OSI Stack.
  • Strong analytical skills are required
  • API, UNIX OS, SQL, Business Intelligence, Power BI, Oracle experience
  • Excellent communication, presentation skills and fluent in both English and Portuguese
  • Experience with financial services
  • Should possess good interpersonal skills and constantly communicate with internal and external stakeholders.
  • Should ensure the delivery of monthly consolidated ITIL reports.
  • Should have the ability to influence peers and stakeholders that have impact on operational and customer affecting services and take accountability of results.
  • Should ensure that the day to day operational customer affecting issues are addressed in a timely manner.
  • Good knowledge of API fundamentals, Network fundamentals, Operating Systems, Databases and expertise in ITIL.
  • Should possess technical and analytical skills, methodic thinking and problem solving skills. When called upon should be able to take decisions.
  • Should have the ability to work under pressure and be accountable. Should have strong negotiation, presentation and communication skills.

Must have technical / professional qualifications:

  • Degree in IT related field will be valuable and a minimum of 3 years’ experience in Information Technology
  • API and Linux fundamentals
  • ITIL Certification

Key performance indicators:

  • Able to expose himself in a multinational environment and to management level with good communication skills (one company & local roots) and be innovation hungry
  • Effective incident detection and remediation
  • Reporting and precise support to M-Pesa Backoffice

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role, clearly quoting the job title and job reference to the address below.

info@techsavanna.technology

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