International Freight Forwarding (IFF) Operator-SEA IMPORTS LOCAL M/F

General information

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General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent! 

Job description

 Job Title 

FREIGHT FORWARDING OPERATIONS
International Freight Forwarding (IFF) Operator-SEA IMPORTS LOCAL M/F

 Contract Type

FIXED TERM CONTRACT

 Job Location

East Africa, Kenya, NAIROBI

 Working Hours

Full time

Mission Description

Mission statement

Our mission is to connect African countries to each other and to other continents.

AGL is characterized both by the diversity of its businesses and its expertise in the maritime, port, logistics and rail sectors. As well as by the cultural diversity of its teams, a real asset in the face of the complexity of the constantly changing environment.

Because our employees are the wealth of our collective adventure, we invest in the development of all by offering a career path based on 4 foundations:

Adapted support: Integration, training and advancement are at the heart of local management and our training programs.
Encouraging mobility: Making internal mobility the driving force behind our career management policy, with professional opportunities within our different businesses and across the continent.
A Diverse Organization: Encourage diversity of profiles in all its forms, to reflect the societies in which we operate.
An engaged community: Acting locally and involving our teams through our social and societal business projects.


Africa Global Logistics is an opportunity to be involved in improving connectivity between different African countries by building efficient and sustainable infrastructure.

In your role as the IFF Operator, you shall be responsible for the below:

1. Manage the day – to – day operational relationship with the Client
•Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department
•Request for missing documentation and more detailed instructions if necessary from the Client.
•Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)
2. Manage the File Processing
•Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
•Receive and open operation files on a daily basis.
•Share shipment status with Clients on a daily basis
•Share loading pre-alerts on a daily basis
•Share TEU projection with the transport team every month
•Update way in real time
•Ensure demurrage notification/recovery is done on receipt of shipping line detention invoice.
•Avail all files with disputes/issues to the immediate supervisor for action.
3. Alert/Inform Management
•Alert the Client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

Profile

1. Diploma/degree in Clearing & Forwarding or equivalent.
2. East Africa Freight Forwarding Practicing Certificate is an added advantage.
3. (Two) 2 years' experience in a busy environment