Job Summary

IT Assistant will be responsible for providing assistance to staff on IT issues and acting as a liaison between staff and the technical escalation tea

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description/Requirements

•    Provide first line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system;
•    Track issues to resolution updating the internal knowledge base and/or communicating learning’s with relevant business units;
•    Act as a liaison between staff and technical escalation teams;
•    Manage corporate accounts for services and contracts obtained from IT service providers;
•    Perform IT inventory management;
•    Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers;
•    Support health facilities supported by CIHEB-Kenya in IT related issues including training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals



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