Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Duties
•    The installation and configuration of computer systems.
•    Going through call logs to determine if there are any patterns/trends developing.
•    Delivering service and support to end-users via automated call distribution phone software.
•    Gathering and using customer details before evaluating and analysing the symptoms of the issue.
•    Diagnosing and solving technical issues including email clients and Internet connectivity.
•    Redirecting problems to the appropriate resource when necessary.
•    Staying up to date with changes and updates in a company’s systems.
•    Use of computers and designated tracking software in order to process and record calls.

QUALIFICATIONS
•    An ability to discuss complicated technical information in simple terms.
•    Outstanding problem solving skills and good analytical skills.
•    Patience.
•    Strong oral communication and interpersonal skills.
•    A logical thinker.
•    A genuine love of technology; this comes in handy as you need to keep up to date with the latest IT changes.
•    Proper phone etiquette.

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