IT Officer

Responsibilities will include, but are not limited to:

●      Assist in the installation, configuration, and maintenance of hardware and software components, including Computers, Desktops, Phones and peripherals.

●      Provide technical support to employees on hardware and software issues, both in person and remotely, and resolving problems in a timely manner.

●      Assist in the management of user accounts and access permissions, including creating, modifying, and deleting accounts as needed.

●      Monitor system performance and assisting in troubleshooting issues to ensure optimal functionality and minimal downtime.

●      Assist in the implementation and enforcement of IT security policies and procedures to protect sensitive data and prevent unauthorized access.

●      Assist in documenting IT procedures, configurations, and troubleshooting steps to maintain an up-to-date knowledge base.

●      Collaborate with other departments to understand their IT needs and provide assistance in developing solutions to meet those requirements.

●      Assist in the evaluation of new technologies and make recommendations for improvements to enhance IT infrastructure and productivity.

Qualifications:

●      Bachelor's degree in Information Technology, Computer Science, or a related field.

●      Previous experience in a similar IT support role, preferably in the financial services industry.

●      Knowledge of IT systems, including hardware, software, networks, and security protocols.

●      Familiarity with operating systems (e.g., Windows, Linux) and productivity software (e.g., Microsoft Office).

●      Awareness of IT security best practices and technologies.

●      Strong problem-solving skills and attention to detail.

●      Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

●      Commitment to the mission and values of our microfinance institution.