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IT SERVICE DESK ADMINISTRATOR

Job Summary

This role will be many roles in one: Analyst, Designer, Developer, Tester and Trainer. The ideal candidate will therefore be a flexible, experienced,

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description


Purpose of the Position:

This role will be many roles in one: Analyst, Designer, Developer, Tester and Trainer. The ideal candidate will therefore be a flexible, experienced, knowledgeable, creative, curious and self-driven data obsessed developer with experience working in a fast paced environment where he/she will be stretched to the limit.

 

  1. To develop and maintain data marts for the following functions : Sales & Field Services, Care & CX, CVM and Finance
  2. To develop and maintain dashboards to monitor and track data cleanliness for the four functions
  3. To integrate data from the different data marts to explore and investigate insights from data analytics
  4. To apply data analytics and data science on the data to gain insights from all the available data
  5. To develop the workflows needed to ingest and analyze the data
  6. To develop the solutions needed to use the data in these and other functions including Marketing and Finance

 

Qualifications:

  1. BSc degree in software engineering, BBIT, Computer Science or related field
  2. Certifications in software/database development frameworks and tools
  3. Good communication skills, both written and verbal.

 

Experience and Technical Competencies:

  1. Experience programming back end integrations with diverse legacy systems
  2. Experience with databases and SQL preferably expert level in Postgres
  3. Experience with advanced level python especially expert level pandas
  4. Experience with implementation of  Report Servers and Dashboards
  5. Experience with expert level MS Excel – Vlookups, dashboards, etc.
  6. Experience in managing remote stakeholders collaborating over diverse cultures, times and distances
  7. At least 2 years database and backend programming experience
  8. Experience with advanced Data Analytics
  9. Experience with applied Data Science

Behavioral Competencies

  1. Flexible, analytic, agile, creative, curious and self-driven
  2. Customer centric and business awareness
  3. Team player and Can-Do attitude
  4. Attention to detail and desire to probe further into data
  5. Resourcefulness and troubleshooting aptitude

 

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