Job Summary

To provide Superior IT Support to the company end-users on technical issues related to Information and Communication Technology.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

JOB DESCRIPTION
1.1    Job Title:IT Support Specialist
1.2    Division/Branch:Company Holdings Ltd
1.3    Department:IT Department
1.4    Unit:N/A
1.5    Reports to:Group IT Manager
1.6    Job Supervises:    N/A
               
2.0    Job Purpose:
To provide Superior IT Support to the company end-users on technical issues related to Information and Communication Technology.

3.0    Key Responsibilities:
•    Provide Tier1 on-the-phone and office IT user support to the company end-users across all locations in Tanzania.
•    Configuring, Maintaining, Repairing and Upgrading Operating Systems and other Software Applications and related peripherals according to the company Standards.
•    Installing, Configuring, Upgrading, and Troubleshooting PC’s and other Network Hardware within the company Network.
•    Performing preventative maintenance on end-user PC’s, Printers, Scanners and Network Devices on the company Network.
•    Troubleshoot and Maintain Internet and MPLS connectivity to the company Tanzania business locations in conjunction with the Infrastructure Administrator.
•    Ensure proper documentation, tracking & escalation of all support issues/incidents on the company service desk system in conjunction the Service Desk analyst.
•    Assist in deploying new company Network hardware & software as needed in conjunction with the System Administrator and Infrastructure Administrator.
•    Conduct any other duty related to core systems as may be instructed by Group IT Manager.

4.0    Academic and Professional Qualification   
•    Diploma in IT, or related field
•    CompTIA A+, Network+, or related entry-level IT certifications

5.0    Experience
•    Minimum 3 years’ experience in IT Support on a corporate network.

6.0    Knowledge and Skills
•    Proven Ability to troubleshoot various hardware and software problems within a corporate network and suggest/implement necessary solutions.
•    Basic understanding of Enterprise Network protocols
•    Good knowledge of Windows Client Operating Systems
•    Basic Knowledge of Database protocols.
•    Basic Knowledge of Active Directory.
•    Basic Knowledge of the IP addressing, subnetting and Routing concepts.
•    Basic Knowledge of DHCP, DNS, Proxy, and Terminal Servers on Windows
•    Ability to prioritize IT issues/problems for efficient end-user support.
•    Great attention to detail
•    Good written and spoken communication skills.
•    Good customer Service skills.
•    High level of integrity, honesty, and accountability.
•    Good systems troubleshooting skills.
•    Good problem-solving skills
•    Strong inter-personal skills
•    Good initiative & desire to learn and keep abreast of new and emerging technologies.

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