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Job Summary

The IT Support Specialist is responsible for maintaining and improving the college’s IT infrastructure, ensuring seamless operation of hardware, software, and network systems. The role also involves providing technical support to staff and students and implementing new technologies to enhance teaching and learning experiences.

  • Minimum Qualification : Certificate
  • Experience Level : Entry level
  • Experience Length : No Experience/Less than 1 year

Job Description/Requirements

1. IT Infrastructure Management


• Maintain and troubleshoot the college’s computer systems, networks, and servers.

• Install, configure, and update hardware and software systems.

• Monitor and ensure the security of IT systems, including implementing firewalls, antivirus software, and data backups.


2. User Support


• Provide technical support to staff and students for software, hardware, and network issues.

• Conduct regular IT training sessions to improve digital literacy among staff and students.

• Respond promptly to IT support requests and resolve technical issues effectively.


3. System Administration


• Manage user accounts, permissions, and access rights across the college’s systems.

• Monitor system performance and implement measures to optimize efficiency.

• Ensure compliance with data protection and IT usage policies.


4. Digital Tools and Resources


• Support the integration and maintenance of e-learning platforms and other digital tools.

• Assist lecturers and administrative staff in utilizing technology for teaching, assessment, and administration.

• Regularly evaluate emerging technologies and recommend upgrades or new tools to improve operations.


5. Asset Management


• Maintain an inventory of IT assets and ensure proper tagging, storage, and usage.

• Coordinate the procurement of IT equipment and software as needed.

• Schedule and perform routine maintenance on all IT hardware.


Qualifications and Experience


Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Professional certifications (e.g., CCNA, CompTIA, Microsoft Certified) are an added advantage.

Experience: At least 2-3 years of experience in IT support or a similar role.


Skills and Competencies


• Proficiency in troubleshooting hardware, software, and network issues.

• Strong knowledge of operating systems (Windows, macOS) and basic server administration.

• Familiarity with e-learning platforms (e.g., Moodle) and collaboration tools (e.g., Microsoft 365, Google Workspace).

• Strong problem-solving and analytical skills.

• Excellent interpersonal and communication skills to explain technical issues to non-technical users.

• Ability to manage multiple tasks and prioritize effectively.


Key Performance Indicators (KPIs)


• Response time and resolution rate for IT support requests.

• System uptime and reliability of IT infrastructure.

• Positive feedback from staff and students on IT services.

• Effective integration of digital tools in teaching and administration.


Work Environment


The role may involve on-call support and occasional travel between campuses.

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