Junior Experience Advisor-Qefira

Job Summary

Support of the Customer Experience & Operations team for Ethiopia’s Largest Online Classifieds

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Our Vision
We build Africa’s most valued marketplaces.

Your Mission in our Vision
Ensure the highest level of satisfaction from user inquiries
To perform consistently and provide timely, accurate and professional service at each and every user touchpoint.
Help curate high-quality listings which both buyers and sellers can trust

Reporting into   
Customer Support Executive PigiaMe

Key Responsibilities   
•    Respond to customer inquiries from all communication channels
•    Resolve problems encountered by users and provide help and advice on using Qefira’s services
•    Keeping accurate records of discussions or correspondence with customers;
•    Ensuring customer satisfaction by responding to customers in a timely manner and within the departments SLA
•    Upselling and cross-selling ROAM products to clients.
•    Review listings requiring moderation on a regular basis and approve and reject according to ROAM’s quality standards
•    Review online listings on a regular basis to identify any listings online in error and correct
•    Provide feedback to Product on user education gaps, auto-moderation issues, etc to help build the best product possible
•    Work with the Product team to conduct user research as needed
•    Other duties as assigned by the Customer Support Executive or Company

Key Relationships   
•    Management Team
•    Product team
•    Employees
•    External customers and merchants

Key skills and competencies   

•    At least 2 years experience in Customer Service with a proven track record, with a substantive interest in the E-commerceor classifieds industry is a MUST.
•    Good understanding of Ethiopian classifieds market is a plus
•    A fluent speaker of Amharic language is an added advantage
•    Strong verbal and written communication in English is a must.
•    Ideal candidates should be based/living  in Kenya.

Should you meet the above specifications,we are looking for you!

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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