Kenya Deputy Duka Officer (Machakos, Makueni, Kitui)

About One Acre FundFounded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 per cent more food after working with One Acre Fund. 

To learn more about our work, take a look at our Why Work Here blog for more information.

About the Role

The Rural Retail (Duka) team is looking for professionals with at least 1 year of work experience and a demonstrated passion for serving smallholder farmers. Our mission to One Acre Fund is to operate a growing number of rural retail outlets (Dukas). We are hiring a Deputy Duka Officer to work with the Duka Officer to manage one of these Dukas. You will be important to the success of this exciting venture. As one of One Acre Fund's Deputy Duka Officers, you will manage the customer experience and performance of your allocated shop.

Responsibilities

Complete sales transactions

• Verify what product a client wants to purchase
• Explain available payment options available to clients - cash, Layaway or credit options
• Confirm clients recruited through the Field officer
• Advise the farmer on how to complete the transaction
• Record transactions.

Sales and Marketing

• Make recommendations to clients based on their specific needs;
• Explain the benefits of multiple products;
• Suggest products for clients to purchase.

Customer service

• Provide all clients with quality customer service - aim for a positive and lasting impression;
• Answer customer questions and respond promptly to customer complaints;
• Manage customer expectations in resolving complaints e.g., crop health or germination issues;
• Support clients in carrying products from duka.

Inventory management & Record keeping

• Support Duka officers to record cash or credit transactions;
• Conduct inventory counts, and support inventory deliveries.
• Organize the stock in the stock room and display area;
• Offload stock during delivery;
• Bring products to the farmer.

Innovation and process improvement

• Listen to customer feedback and recommend changes to the shop based on that feedback;
• Support market price research.

Support other Duka Management

• Attend the weekly/bi-weekly virtual team meetings/training;
• Monitor foot traffic and visitors to ensure theft does not take place
• Clean the interior and exterior structure weekly.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• At least 1-year of experience working in sales, marketing or business management;
• Knowledge of agricultural products and practices;
• Experience managing an agro vet preferred, or other relevant agricultural experience;
• Computer literacy especially Microsoft Excel, and Microsoft Word skills
• Fluent in English and Kiswahili;
• Preference for a certificate or Diploma from a recognized academic institution in sales, agriculture or marketing.

Preferred Start Date

As soon as possible

Job Location

Machakos, Makueni, Kitui; Kenya

Benefits

Health insurance paid time off 

Eligibility

This role is only open to citizens or permanent residents of Kenya

Application Deadline

3rd January 2023

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal-opportunity workplace.