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Knowledge Management and Capability Advisor - WASH

World Vision

Software & Data

KES Confidential
1 week ago

Job Summary


Job Description/Requirements

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:



TheWASHKnowledgeManagement,CapabilityandCommunications AdvisoroptimisesWASHcapabilityandknowledgemanagementamongWorld Vision (WV) entities, enabling WASH staff and related teams to learn, grow, and deliver quality WASH programming that impacts the mostvulnerable children, and furthers the goals of the sector strategy. This role will manage and provide expert advice to the WASH Community of Practice and other learning networks regarding collecting and sharing lessonslearned, identifyingandvalidatingpromisingandgoodpracticesforprogrammequalityimprovement,increasingstaffcapacity,subjectmatterexpert identification,and planning online learning opportunities for community members. In conjunction with the Global Knowledge Management team, s/he will establish knowledgemanagement systems and processes to ensure cross Partnership learning and development and support world-class implementation of selected sectorinterventions or project models. Thisrolewill also developandimplementaWASHcapabilityenhancementsystem(includingguidelines,processes,competencies,learningassetsandlearningpathways) and support Global Centre (GC), Support Office (SO), Regional Office (RO), and Field Office (FO) teams to plan and implement comprehensive WASH competency and capability strengthening interventions. This roleisalsoresponsibleforcoordinatingstrategicinternalandexternalcommunicationstoshareevidenceofWV’simpactinpartnershipwithkeystakeholders.This role liaises with GC Communications and Marketing teams, as well as SO, RO, and FO communicators and marketers in order to share evidence ofWV’s impact with external audiences to attract new donors and partners, and to build WV’s reputation as a global leader in the WASH sector. The Knowledge Management, Capability and Communications Senior Advisor will engage externally to share and explore and learn how other organisations buildWASHcapabilities andknowledgemanagement.S/hewillconnectwithacademicinstitutions andotherorganisationstopartnerasappropriateforthebenefitof Partnership-wide WASH Capability and KM agenda and systems, and to identify learning opportunities.


Create and Implement KM Strategy and Plan

Analyse the KM needs of the WASH sector. Lead the alignment of the KM standards and practices of the WASH team with those of all Global Programmes & Resources teams and leaders. Support the development of new guidance documents and other resources for WASH staff. Lead the roll-out process for new guidance materials to global WASH staff. Identify and develop optimal CoP and other communication structures to encourage integration of WASH staff with other Sector specialists. Create and lead various WASH knowledge-sharing and learning opportunities, including but not limited to webinars. Develop and/or refine KM practices to efficiently store, organise, access and disseminate WASH materials and assets.  Identify and actively follow external sources of news and evidence about the WASH sector. Proactively identify emerging practices in the WASH sector and share with relevant audiences in the Partnership. Through highly organised CoP activities and other engagement and learning streams, staff throughout the Partnership actively engage with one another to share best practices and to develop their own skills and understanding. Staff throughout the Partnership have easy access to guidance and tools that can optimise WASH programming. Leaders and decision-makers in the Partnership are aware of developments in the WASH sector that support external engagement and resource acquisition. Cross-sectoral understanding improves amongst field staff, resulting in improved programme outcomes.


DevelopacommunicationsstrategyforWASHalignedwithGlobal Programmes & Resources and Partnership goals. Leadallcommunications-relatedactivityfortheGC WASHteam. Identify opportunities to highlight achievements of WASHprogramminginthePartnershipforbothinternalandexternalaudiences. Developexternal-facingcommunicationsthatpositionWVasathought leader in WASH. Deliver quarterly e-newsletters for the WASH CoP to keep WASH staff informed of internal and external developments and upcoming events. Collaborate with global marketing and communications teamsaswellasSOs,ROs,andFOstocreatecommunicationscontentfor internal and external audiences. ManagedisseminationofinformationamongstglobalWASHstaffandleaders. EnsurethatM&Edataare‘translated’ and socialisedinternallyandexternally. ManageWASHcommunicationandKMplatforms,includingtheWVI WASH website and WVCentral. SupportWVengagementinprioritisedexternalevents.

CreateandImplementCapacity-BuildingStrategyandPlanforGlobal LH Staff

With Learning & Development and sector KMs, design a WASH capability development system (competencyframeworks,assessments,guidelines,etc.)for capacity building of technical staff. Leadthedevelopmentofsector learning pathways and learningassetsthat cover the full employee life cycle (i.e., onboarding, on-going professional development) inpartnership with sector technical experts. Identify and share relevant external learning opportunities including webinars, training courses, etc. With People & Culture, develop a WASH job family and standard job descriptions. WithothersectorKMs,developandmanageasystemtoregularly monitor and evaluate sector capability. Leadthedevelopmentofacultureofcollaborationandsharingamongststakeholders.


At least 5 years of relevant Knowledge Management (KM) experience with increasing responsibility and scope of role At least 5 years of experience working in the WASH sector At least 3 years of experience in a role that required clear, high-quality communications content (not necessarily a formal Communications role) Master’s level or equivalent in Public Health, Engineering, Development Studies, Humanitarian Assistance or other related field. Familiarity with developing and delivering knowledge-sharing programmes and platforms with World Vision’s information infrastructure. Understanding of key knowledge- and collaboration-related technologies from a non-technical perspective. Excellent document editing, formatting and publication skills. Experience in formation and nurturing of virtual communities of practices, networks, etc.

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