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Laundry Customer Service Representative

Confidential

Hospitality & Leisure

Hospitality & Hotel KSh Confidential
New
3 days ago

Job Summary

We are looking for a well-groomed, friendly Dry Cleaning shops customer service attendants to managing online and telephonic and walk ins, and verifying customers payment methods. You should have a pleasant and professional disposition with ability to sell and convince clients to take up our services

  • Minimum Qualification:Certificate
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Job Summary

Customer Service Representative, customer retention, telemarketing and laundry service cross-selling.


Qualifications

  • Minimum Qualification: Certificate or Diploma in Housekeeping, Laundry or Customer Service
  • Proven customer service experience required.
  • Good communication skills with ability to retain clients.
  • Able to work under minimum supervision and meet set required targets.
  • Basic knowledge in laundry operations and handling a plus.

Job Description

 Duties

•    We are looking for a well-groomed, friendly Dry Cleaning shops customer service attendants to managing online and telephonic and walk ins, and verifying customers payment methods. You should have a pleasant and professional disposition with ability to sell and convince clients to take up our services.


Other duties include:

•   As a customer rep  you should provide clients with general information about the laundry services we offer and surrounding area, and stay up-to-date on attractions that may be of interest to clients.

•    Experience in handling a dry cleaning collection shop required, and ready to carry out promotions and activations when required.

•    Experience of working in a similar position an added advantage

•    Must be ready to work in a normal laundry production unit for 1 month during training.

  • Sorting, tagging, receiving, dispatch, and folding clothing and other textile items.
  • Tracking which items belong to whom.

 

Apply stating prior and current employer, previous salary and expected salary.

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