Job Summary

Our client is a company dealing in loan provision services. They seek to hire an experienced Loan/ Debt Collection Officer (Call Centre) who will be tasked with ensuring loan repayment from clients.

  • Minimum Qualification: Certificate
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Location: Nairobi
Salary: Competitive

Key Responsibilities
•    Performs collections to inform the clients’ repayments over the phone and/or via WhatsApp.
•    Interpret contracts if there is need to resolve a customer dispute.
•    Identify and rectify billing issues.
•    Take proactive necessary steps to ensure billing accuracy and revenue recovery.
•    Takes necessary actions for debt repayment.
•    Work with all levels within Finance, Accounting and Billing department to ensure accurate accounting of accounts receivables and repayments.
•    Other duties as assigned by manager or supervisor.

Skills & Qualifications
•    Certificate/Diploma or equivalent level of education.
•    At least 1-2 years’ experience working as a debt collector.
•    MUST have an android smartphone and in good working conditions.
•    Have good communication skills.
•    Acknowledge basic debt collection process on loan App.
•    Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
•    High affinity and cultural awareness of political/social situation regarding the relevant market/religion.

How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your Application Letter and CV quoting the job title on the email subject (Loan/ Debt Collection Officer) on or before Wednesday 8th December 2021

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

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