Reviewing the company debtor list.
Contacting customers and informing them of their overdue bills.
Advising customers on their payment options and negotiating suitable payment plans.
Following up with clients on previous payment arrangements.
Maintaining customer payment records.
Responding to customer queries.
Maintaining accurate, up-to-date customer account information.
Reporting daily progress against targets to the Team Leader.
Minimum of 1-2 years of work experience
Previous experience working as a Collections Officer or in a call center.
Familiarity with state debt collection laws.
Fluent in Swahili
Knowledge of payment plans and accounting procedures.
Working knowledge of Microsoft Office Suites.
Excellent communication and negotiating skills.
Good listening skills and superb questioning techniques.
High integrity and moral standards.
Compensation includes: commission, bonus and a health insurance plan