Job Summary

BFREE is on a mission to revolutionize debt recovery in Africa. We are a young, passionate and Africa's foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and help people improve their financial health, then Bfree is the place for you.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities

  • Reviewing the company debtor list.

  • Contacting customers and informing them of their overdue bills.

  • Advising customers on their payment options and negotiating suitable payment plans.

  • Following up with clients on previous payment arrangements.

  • Maintaining customer payment records.

  • Responding to customer queries.

  • Maintaining accurate, up-to-date customer account information.

  • Reporting daily progress against targets to the Team Leader.

Requirements

  • Minimum of 1-2 years of work experience

  • Previous experience working as a Collections Officer or in a call center.

  • Familiarity with state debt collection laws.

  • Fluent in Swahili

  • Knowledge of payment plans and accounting procedures.

  • Working knowledge of Microsoft Office Suites.

  • Excellent communication and negotiating skills.

  • Good listening skills and superb questioning techniques.

  • High integrity and moral standards.


    Compensation includes: commission, bonus and a health insurance plan

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