All jobs advertised are located in Eldoret

The Field Officer will be responsible for all day-to-day field operational aspects including loan appraisal and recovery; they are also responsible for maintaining proper records and generating reports, customer service and compliance of rules, regulations and guidelines.
•    Mobilization of clients for new business
•    Ensure 100% on-time collection of loan amortizations
•    Develop a working culture of compliance with rules, regulations and guidelines and “zero tolerance on missed loan payments.”
•    Achieve loan targets prescribed by the Operations Manager and/or senior management
•    Submission of monthly accomplishment reports (actual performance versus targets) to the Operations Manager
•    Assess customer needs, explore all options and introduce different types of loans
•    Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish targets
•    Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
•    Operate in compliance with laws and regulations and adhere to lending compliance guidelines
•    Area prefeasibility and survey activities.
•    Perform other tasks as may be prescribed by the Operations Manager or higher authorities

Requirements
•    Proven working experience as a Loans field officer
•    Familiarity with computers and lending applications/software
•    Solid understanding of direct/indirect lending products and practices
•    Excellent communication and interpersonal skills
•    Customer satisfaction orientation and sales competencies
•    Ability to work in a goal-oriented environment
•    Degree in finance, economics or a related field