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Job Summary

To achieve and drive an optimised maintenance schedule, managing all maintenance activities, to decrease impact on restaurants / downtime whilst increasing customer experience by addressing all maintenance requirements, whether equipment (movable) or immovable assets.

  • Minimum Qualification:Diploma
  • Experience Level:Senior level
  • Experience Length:3 years

Job Description/Requirements

JOB DETAILS

Job Title:

Maintenance Manager
Reports to:
Regional Development Executive
Direct Reports:
Maintenance Supervisor & Officers
Current Grade:
4A
Work Station:
RSC (20%) & Restaurants (80%)

Job Purpose
To achieve and drive an optimised maintenance schedule, managing all maintenance activities, to decrease impact on restaurants / downtime whilst increasing customer experience by addressing all maintenance requirements, whether equipment (movable) or immovable assets.

Key responsibilities
a) Training - Train key restaurant stakeholders with basic maintenance troubleshooting processes.
b) Planning - Prioritise and manage weekly maintenance tickets logged in order to ensure that tickets get addressed in a systematic manner.
c) Report writing - Review prior weeks’ actions & spend, compiling reports for senior management’s understanding and buy-in.
d) Forecasting – Spares required and timeous ordering of supplies.
e) Supplier management – Account and supplier quality management.
f) Preventative – Monthly, quarterly, and annual preventative maintenance plans to be designed and implemented in order to optimise on budgetary requirements.
g) Ensure that company assets, facilities, and equipment are managed efficiently, maintained properly, and operated effectively.
h) Project Management - Manage the 5-yr Minor Remodel cycle.
i) Budgets – Manage weekly and project-specific budgets. Compile BoQ’s and scope of works for approval by senior management as part of the larger annualised capex spend.

Dimensions

Financial Impact

Direct:
a. Uptime (Trading time) of restaurants with assets always delivering a good customer experience.
b. Manage all costs pertaining to small (maintenance) to medium-sized (remodel) projects.

Indirect:
a. Control R&M per store through optimised spend and upskilling of key stakeholders.

Assets
a. Maintenance & Construction Tools
b. The Physical Asset – Restaurant & Equipment

People

Direct:
a. Maintenance Supervisor & Officers

External Contacts

Suppliers:
a. Hardware suppliers
b. Equipment, Spare parts
c. Signage, etc.

Contractors:

a. Individual
b. Sub-contractors

Landlords & Agents:
a. Maintenance Managers
b. Centre Managers

Minimum Educational Requirements
Higher National Diploma (Construction or other relevant course) preferred

Related Job Experience/Qualifications
a. Management experience in construction environment
b. Min 3 yrs experience working in project management
c. Understanding of technical details in problem solving

Technical skills
a. Computer literacy
b. Microsoft (Word, PPT, Excel)
c. Numerical literacy
d. Thorough understanding of project and construction management
e. English proficiency
f.  Drawing up and managing a budget
g. Supplier negotiation and management
h. All types of maintenance troubleshooting and ability to identify maintenance root causes
i. Technical understanding of electricity, HVAC, plumbing & general wet works

Behavioural skills
a. Leadership Skills
b. Good Communication
c. Interpersonal skills
d. Problem-solving ability
e. Forward-thinker
f. Must be able to work under pressure
g. Must be able to manage interpersonal conflicts
h. Must be able to delegate and follow-up
i. Must be able to take accountability
j. Must be able to coach and support direct and indirect reports

Work environment
a. Exposure to inconsistent and extreme working hours
b. Travel (amongst all restaurants in the region); extensively from time to time

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