Manager, Global Business Services – Centre of Digital Excellence

We are looking for a dynamic individual with a consulting background who is passionate about the opportunity for BPO and digital outsourcing to deliver jobs at scale in Africa to join our Centre of Digital Excellence team.

KEY REQUIREMENTS

The successful candidate must have a background in consulting with an understanding of how to scope, execute and manage consulting assignments. This includes business development for winning consulting assignments, managing the activities and outputs of junior team members, and engaging with clients. 

The ideal candidate will have experience in the business process outsourcing (BPO) and IT-enabled services sector. They will also have experience in the enablers required for the sector to generate jobs by capturing a great share of the global demand for outsourced services (such as investment promotion and facilitation, government incentives, impact sourcing, IT and physical infrastructure, etc.).  

EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES:

• 4-6 years of experience essential
• At least 4 years of consulting experience
• At least two years of experience in global business services sectors
• Experience with business development - identifying consulting opportunities, building relationships with client organisations, leading proposal formulation and contracting
• Experience working with international BPO and digital outsourcing operators, African governments and international development organisations beneficial
• Master’s degree in Economics, Law, Development, Public Policy or a related discipline
• Ability to travel
• Excellent project and people management abilities
• Strong problem solver and critical thinker
• Excellent written and verbal communication skills
• Ability to lead and manage small teams