The Manager of Social Work Services (Kenya) has primary responsibility for managing the provision of social work services to all students served by programs of Flying Kites (the “Organization”), including students and families participating in the Outreach Program, students and graduates of Flying Kites Academy, and girls enrolled in Girls United Clubs across the Flying Kites School Network.
- Minimum Qualification:Bachelor
- Experience Level:Senior level
- Experience Length:4 years
LOCATION: Kenya Office and Flying Kites Academy – Njabini
DEPARTMENT: Operations & Programs
OFFICE HOURS: Monday through Saturday
POSITION STATUS: Management-level, exempt from overtime
ORGANIZATIONAL RELATIONSHIP: Reports to Director of Operations & Administration
GENERAL SUMMARY: The Manager of Social Work Services (Kenya) has primary responsibility for managing the provision of social work services to all students served by programs of Flying Kites (the “Organization”), including students and families participating in the Outreach Program, students and graduates of Flying Kites Academy, and girls enrolled in Girls United Clubs across the Flying Kites School Network. The Organization’s priority mission is to provide and/or ensure that beneficiaries have access to appropriate services and resources (including counseling and medical care) to help students resolve and/or cope with issues impacting their health, welfare and education. Duties are fulfilled using his/her expertise identifying, delivering and/or managing the delivery of a wide spectrum of guidance and social services to children, teenagers, and young adults, maintaining a thorough knowledge of child welfare regulations and procedures, and building trusted relationships with students, guardians, families, colleagues, and outside service organizations. The role further requires exceptional organizational and communication skills, and the ability to remain patient, calm and focused in the face of exceptionally challenging circumstances.
ESSENTIAL DUTIES AND RESPONSIBILITIES: “Essential duties” are those that an individual must be able to perform with or without reasonable accommodation or additional staffing support.
1. Collaborate with the Director of Operations to establish a comprehensive program of social services and counseling that meets the mission of Flying Kites and the needs of all beneficiaries.
2. Engage directly with and maintain an up-to-date compendium of public (government) and private local resources that address needs and provide support for student health and wellness.
3. Assess and document identified needs and proposed interventions on a student-by-student basis, as required, through personal interaction and analysis of medical, psychological, emotional, and social information.
4. Establish trusting and productive relationships with students, guardians and families.
5. Develop, implement, manage, and document a clear and consistent course of action for each student by exploring options, prioritizing needs, and setting measurable goals and benchmarks.
6. Foster a growth mindset with students by interpreting patterns of behavior and providing alternatives.
7. Identify, assess and employ credible tools, resources and partners -- including government agencies and NGOs -- to provide the most effective and impactful services for each student.
8. Develop proposals and pursue key partnerships that support the increased provision of services while decreasing the organization’s costs.
9. Increase organizational visibility with local, regional and national social services programs by identifying opportunities for alignment, collaboration, and mission-centric partnerships.
10. Serve as primary liaison between the organization and providers of social services, including vendors, partners, schools, and governmental agencies.
11. Comply with all relevant legal requirements by studying existing and new legislation and advising management on needed updates, policies and actions.
12. Develop and maintain accurate monitoring tools and prepare timely reports that track progress and demonstrate desired outcomes.
13. Together with the Director of Operations, adjust and maintain support services for graduate transitions and post-graduate programs for students who remain sponsored by the organization and other partners.
14. Identify and respond to crisis situations where child safety and welfare is at risk.
15. Serve as the primary conduit of information to leadership on issues of concern and areas of risk.
16. Maintain accurate and up-to-date records and deliver requested reports in a timely manner.
Support for Girls United Program & Flying Kites School Network
1. Collaborate with Senior Programs Manager on a programmatic strategy for identifying and delivering resources, training, and stakeholder sensitization in areas of high risk for primary school-aged girls, including SRH and SGBV
2. Serve as a trusted advisor, and expert resource on issues that address the health, confidence, and emotional well-being of girls.
3. Collaborate with the Senior Programs Manager to design and implement strategies that sensitize the community – including men and boys – on the objectives of the GU Program and more generally on issues unique to girls.
1. Regularly engage with students to assess ongoing needs and impact of social services.
2. Provide direct counseling and guidance to promote health and emotional well-being.
3. Serve as a trusted advisor and mentor, mitigating and resolving issues, maintaining professionalism, and serving as a role model at all times.
Education and Work Experience:
● Bachelor's degree in Social Work, Counseling or Psychology
● 4+ years experience in Kenya for a child-centric CBO or NGO.
Knowledge, Skills, and Abilities:
● Fluency in English and Swahili.
● Well-developed and mature professional interpersonal skills; ability to interact effectively with children, teenagers, donors, partners and colleagues at all organizational levels.
● Ability to work in a team environment with a customer service focus and a growth mindset.
● Ability to think critically and manage change in support of strategic growth.
● Excellent organizational, problem-solving and decision-making skills
● Knowledge and high proficiency in computer applications.
● Ability to handle confidential and sensitive information with appropriate discretion.
● Ability to respond and maintain composure in situations that impact the safety and security of children.
● Ability to exercise judgment and discretion when making independent decisions.
● An incident-free Children’s Check and National Police Check (Certificate of Good Conduct) is a strict condition of employment and must be provided at time of hire and updated on request
● Consistent with the nature of this position, weekend and after-hours work is expected and required to meet organizational priorities.
● Occasional travel may be required.
● Additional responsibilities may be assigned to support coverage for management-level and other colleagues who are absent, on holiday or personal leave.
● All Kenya-based positions are based in the Njabini office and subject to occasional interruptions in power and/or Internet access.
● A significant (8 hour) time difference is acknowledged and generally accommodated for scheduled and unscheduled communications with US-based colleagues and leadership.
● All of our programs and objectives serve children from preschool through young adults. Our workplace is thus regularly accessed and impacted by children.
The statements contained in this job description are not necessarily all-inclusive; additional duties may be assigned and requirements may vary at the discretion of the organizational leader
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