Manager, Sales Training & Channel Management
Telkom Kenya Limited
Management & Business Development
IT & Telecoms
KES
Confidential
Easy Apply
New
1 week ago
Job Summary
The role will also support go to market operations teams to drive end to end flawless implementation and execution and provide channels insights & thought process when designing Go to Market Strategies.
- Minimum Qualification : Bachelors
- Experience Level : Senior level
- Experience Length : 6 years
Job Description/Requirements
Region Nairobi
Band 4.1
Reporting to: Director, Marketing
Business Unit: Marketing
Who We Are
Telkom is a technology company that provides integrated solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data/connectivity, digital financial services, as well as network services. Powered by its vast fiber optic infrastructure, it is also a major provider of wholesale carrier-to-carrier traffic, within the country and the region.
Role Purpose:
The role will work with the field based/ sales teams, to ensure that they have the required capabilities to most effectively drive revenue through across all customer segments i.e. responsible for developing the sales training framework and working closely with the Zonal and Shop Managers in the field. To deliver training programs as well as training of trainers. The role will also support go to market operations teams to drive end to end flawless implementation and execution and provide channels insights & thought process when designing Go to Market Strategies.
Key Duties and Responsibilities
1. Sales Training
1. Gather internal and external learning interventions requirements from stakeholders and customer surveys; iidentify site-specific knowledge gaps through observations, focus groups, quality checks, and data analysis and propose specific training topics based on findings.
2. Oversee the development and testing of training content for learning interventions.
3. Work with Zonal and Shop Managers, Subject Matter Experts (SMEs), and other key stakeholders to identify target audience training needs and deliver learning modules against required training timelines.
4. Plan, monitor and execute the delivery of learning interventions.
5. Articulate and draft actual on field scenarios and share with teams.
6. Conduct regular audits to check compliance to processes and procedures as well as understanding of Telkom products and services.
7. Manage the Sales Training budget.
8. Monitor, track and report on training completion and success metrics.
9. Manage onboarding of sales personnel, coaching and buddy initiatives within the sales team to drive optimal performance.
Customer Channel Management
10. Design and cascade the PICOS (Picture of Store Success) standard for each channel type –in terms of Visibility and Availability of Telkom Products & Services.
11. Involved in briefing the BTL Agencies for POSM design and content, define POS relevance by Channel Type (Customization).
12. Ensure communications are regularly refreshed, and ensure adherence to relevant CA & CBK regulatory guidelines.
13. Build account/channel specific marketing plans to deliver category/brand objectives that are in line with the overall organizational marketing and business plans.
14. In liaison with Territory Managers, develop insights & translate them into business building opportunities for specific CPs, specific regions i.e. identification of loss making sites, problem assessment & planning of making them profitable.
15. Provide Channel input into the Product Innovation Program.
16. Ensure brand standards/brand DNA are adhered to in all market activations.
Academic background & Professional Knowledge:
• Bachelor’s degree in a STEM field or Business Field
• Certified Professional in Training Management/ professional
• 6 - 8 years’ experience in sales and or training development
• Experience working with remote/ distributed teams
Here Are The Skills We Are Looking For:
• Training curriculum design and documentation
• Training curriculum design and documentation
• Knowledge in Sales operations or Sales Management
• Knowledge in a Telecommunications or FMCG mass market sales environment
• Knowledge in deploying blended learning solutions
• Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and manager
• Analytical thinking and Customer focus
• Networking and building partnerships
• Influencing and negotiating
How to Apply:
Applications should be before 13th December 2024 including details of your current telephone contacts and names of three referees.
Please note, only shortlisted candidates will be contacted. Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
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