1.Champion sales and utilization of Transaction Banking and eBanking solutions as the preferred delivery channels in the bank. Initiate strategies and products which will ensure growth of Non-Funded Income (NFI) and cheap liabilities.
2.Co-ordinate Sales initiatives with the Relationship Managers/Officers/team leader sales of the bank and provide support in growing liabilities and transactional business.
3.Co-ordinate with customer experience team to offer exceptional customer service to customers. Liaise with operations to ensure smooth running of Transaction Banking products.
4.Continuously advise the bank on the new industry developments on the Transaction Banking and eBanking
Duties and Responsibilities
Business Development & Liquidity Management-50%Work closely with MSME, SME and Community RMs, IB RMs, Business Banking and Retail Banking relationship team on fully embedding Transaction Banking solutions into the customer business. Co-ordinate Sales, Product Management, Customer Service and Operations to ensure client satisfaction. Responsible and accountable for product revenue realization. Become the Customers trusted advisor for the delivery of the e-Banking and Transaction banking solutions. Advise the bank management on any new developments in the eBanking and Transaction Banking front to keep pace with competition. Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Specific Transaction Banking Products & Services. Identify crossâsell opportunities when making customer contact so as to maximize the customer value from each interaction. Champion product and sales activities to drive business growth.
Business Planning and Strategy Â - 25%Support in the development and execution of strategic client plans and drive the implementation of client plans. Develop and prepare standard proposals and presentations for banking services that will be pitched to potential clients. Liaise with the bank developers and partners to continuously promote and design competitive products for the bank. Become the point of reference for clients and bank on the Transaction Banking initiatives. Implement e-banking and Transaction Banking product solutions to clients, of varying size and complexity. Assess and recommend pricing guidelines for Online Banking and Transaction Banking products to ensure that we remain competitive and at the same time increase overall revenue collection. Provide MIS and metrics on progress of deals managed and provide input to management on customers implementation progress and issues, for discussion with Relationships Managers.
Service Management-15%Implement eBanking and Transaction banking product solutions to clients, of varying size and complexity. Either through own initiative, or teams, be a pro-active member of the department, working to reduce implementation cycle time. Co-ordinate resolution of Transaction Banking related problems within the agreed TAT. Become the point of reference for clients and bank on the Transaction Banking initiatives. Provide MIS and metrics on progress of deals managed and provide input to management on customer implementation progress, and issues, for discussion with Sales Managers, and Relationship Managers. Offer product training to staff across the bank.
Cost Containment10%Ensure Return on Equity is achieved for all facilities advanced to clients by driving to achieve agreed share of wallet (SOW) for Transaction Banking products. Ensure our Cost of Funds are effectively managed by pursuing and retaining cheap liabilities through utilization of Transaction Banking products. Ensure prudent use of bank resources such as taxis and during customer events such as lunches.
EducationUniversity Degree in a Business/IT Related Field - Minimum Upper 2nd Class Honors Professional: ACIB/AKIB Banking qualifications will be an added advantage. A professional qualification in IT or project management field is an added advantage. Desired work experience: 3-year customer service/sales roles in the financial sector will be an added advantage. Proficient in Ms Office Suite â Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc.
Bachelor Of Business: Business (Required)
30 November 2023
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