New
2 weeks ago

Job Summary

Handles the customer service operations which deals directly with customers and is the first point of contact - ensuring smooth running of the customer service.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Front desk Tasks
•       Greet, welcome, serve, engage and orient patients to the clinic in the best way possible.
•       For new patients: obtain, record, and register patient’s information on the new patient registration form Key in the information to the Smart finance, online platform.
•       For continuing clients: Cash patients, check balances, for Insurance clients, check details for patients, guide them through proper claim form filling.
•       Queue the patient and inform the team in the treatment room.
•       Communicate with customers via phone, email, or letter -Address queries and complaints from existing and potential clients.
•       Investigate immediate customer’s problems and find solutions -respond and screen correspondence emails
•       Keep Track of appointment schedules and confirm patient’s appointments.
•       Follow up on approvals from insurances.
•       Answer telephone calls and direct them appropriately. Checks all missed calls/SMS follow up.
•       Promote product exchanges and returns such as dispatch of lab work to the respective labs.
•       Cashiering: verify payments from patients.
         
Requirements
        Diploma in customer service or any other relevant diploma qualification.
•       Prior experience as a receptionist or in a related field.
•       Consistent, professional dress, and manner.
•       Excellent written and verbal communication skills.
•       Competency in Microsoft applications including Word, Excel, and Outlook.
•       Good time management skills.
•       Experience with administrative and clerical procedures.
•       Able to contribute positively as part of a team, helping out with various tasks
•       Knowledge in Smart,Slade,LCT and NHIF billing systems is an added advantage

How to Apply
Email your CV & relevant certificates via "Apply Now Button".

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