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Job Summary

Responsible for running the day to day operations, efficient running and growth of the business and managing a lean workforce.

  • Minimum Qualification: Bachelor
  • Experience Level: Executive level
  • Experience Length: 7 years

Job Description

The position holder will be Key Responsibilities:

•    Responsible for processes procedures and documentations
•    Managing the team and ensuring efficiency in operations
•    Setting KPIs for the team and responsible for the delivery of the overall outcomes and targets
•    Managing team performance and operations
•    Ensuring excellent customer service
•    Ensuring compliance at all levels
•    Observing market trends and advising management
•    Preparation and presentation of requisite reports
•    Conducting market research and development of suitable products
•    Ensuring proper documentations
•    Liaising with relevant bodies that support the business

Competencies & Experience:
•    Must have knowledge and understanding of how microfinance operations work.
•    Experience in setting up systems and processes
•    Degree in business related field
•    Must be commercially inclined
•    7 years’ experience 3 of which must be in management

Other Desired Skills:
•    Unquestionable integrity, confidentiality and professional maturity
•    Energetic, drive, assertive and ability to take own initiative, possess a “can do” attitude
•    Ability to influence, collaborate and build consensus
•    Ability to work under pressure and meet deadlines
•    Build and sustain effective relationships within the business
•    Excellent communication

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