Job Summary

Our client in telecommunication industry is looking to hire a NOC supervisor based in Nairobi. The ideal candidate should monitor networking, incident management and advice, train and assist the NOC technical team on the mobile ticketing tool.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements


  • Alarm processing according to 4 levels of criticality (critical, major, minor and informational). 
  • Immediate triggering of alarms when an incident occurs on the network. 
  • Follow the supervision system (Incident detection, incident management until resolution. 
  • Direct and automatic transmission of requests requiring a higher technical level (level 2 and 3). 
  • Ensure a very good follow-up of tickets. 
  • Provide supervision report consisting of dashboards and a summary of malfunctions (detail of alarms by equipment, status of equipment and interfaces). 
  • Provide report from the FMS ticketing tool with dashboard and summary of information (number of tickets, detail per ticket of operations carried out, processing, etc.). 


  • Bachelor’s Degree in the field of telecoms networks. 
  • At least 2 years of experience in the telecom field
  • Have proven experience in the field of core network management and value-added service platforms.  
  • Knowledge of supervision and ticketing tools. 
  • Immersion with technical team  
  • Good analytical skills 
  • Ability to work under pressure.  

All applications should be done on or before close of business 19TH March, 2021.

Only shortlisted candidates will be contacted

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