Officer, Workplace Banking at SBM Bank

Job Description

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients.

JOB SUMMARY:

The role will also implement business strategy for the monitoring and growth of the Workplace banking scheme customers by providing pro-active management of all schemes to ensure that the customers utilize the facilities, loan repayments are up to date, liaising with the HR managers for check-off deductions and assisting in cross-selling to ensure that the customers utilize as many SBMK products/channels as appropriate.

KEY RESPONSIBILITIES:

Sales and Business Development – 20%

Full responsibility for all product lines and all sales and business development for the schemes business. Develop business opportunities and monitor Monitoring scheme loans/check off performance for each scheme on monthly basis with a view of increasing the utilization and minimizing default and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs. Ensuring that SBM Bank deductions for global check offs are adopted and following up on any that have not been adopted. Deliver and collect confirmed customer loan applications that require employer sanction/confirmation. Follow up on Scheme loan repayments/Check off/Salaries. Gathering market intelligence on Scheme arrangements to maintain a competitive edge for the bank.

Risk Management – 20%

 Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks. Ensure implementation and compliance with operational policies and procedures, AML/CFT Policy. To ensure Bank policies and procedures are followed – Consistency in adherence to KYC & AML guidelines and application of established policies, processes and tools to achieve optimal efficiency, compliance and cost optimization. Timely preparation and submission of all Performance monitoring reports and any other reports that may be required from time to time. Monitoring of the facilities and accounts under the Schemes to ensure PAR is maintained at acceptable standards.

Monitoring & Reporting – 30%

Daily tracking of performance against commitments per branch and highlighting any variances by engaging the branches /supervisor towards contribution to meeting the Consumer Banking/Check Off Scheme performance targets. Preparation & Analysis of daily and weekly data/reports to assist Consumer Banking/Check Off Scheme in meeting the performance targets. Ensuring WPB RMs issues are closed in a timely manner through active follow up within the service level agreement. PAR monitoring and engaging branches on action plans on how to regularize accounts in arrears daily. Monitoring the Schemes performance on regular and make necessary recommendations/follow ups as may be required.

Administration – 20%

Periodic review of MOU performance and making necessary recommendations to the Senior Manager – CB products. Induction & Training of branches on all the Consumer/Check Off Scheme bank products and services. Monitor Daily Performance reports for branches check off schemes.

Strategic Input & Planning – 10%

Contributes to the completion of the SBM Bank Branch Banking Operational plan by preparing and implementing a schemes business plan that encompasses strategies for performance. Prepares the schemes sector budget for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.

KEY RELATIONSHIPS:

Customers of this Position

All staff & External WPB customers.

Knowledge: Skills and Experience required for this Role

Job Knowledge

Excellent understanding and interpretation of financial information. Working knowledge of the Bank’s products, services. Good understanding of the banking industry trends, regulation, banks processes & operating procedures.

Job Experience

3 to 5 years’ banking experience in the areas of Sales & Marketing & Relationship Management. Credit Risk Management & Branch Operations are added advantages. Understanding of the Banking & Financial environment.

Education: 

A bachelor’s degree in Banking, Finance or a related business, statistics field.

Competencies required for this Role

Dynamic, analytical and self-driven individual with the ability to work under pressure, always maintaining a professional and helpful attitude. Excellent selling skills – Strong networking skills, for both internal and external networks Relationship Management skills with excellent presentation, communication and interpersonal skills A passion for performance, team play and achievement in a competitive and dynamic environment. Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills Commercial awareness and customer focus Decision Making, People Management & Conflict resolution skills Computer literacy (standard office computer applications)