Open and Distance Education (ODE) Support Specialist at KCA University (KCAU)

Job Description

KCA University (KCAU) is a private, non-profit institution, founded in July as Kenya College of Accountancy (KCA) by the Institute of Certified Public Accountants of Kenya (ICPAK) to improve the quality of accountancy and financial management training in the country

JOB OBJECTIVE

The position holder shall be responsible for training and providing technical support to Open and Distance Education (ODE) instructors and learners.

DUTIES AND RESPONSIBILITIES:

Monitor the Moodle Learning Management System (LMS), including setting up accounts and courses. Train instructors and learners in LMS technology-related practices and procedures as directed. Support instructors and learners in the use of the LMS and other teaching and learning tools. Provide technical support to users regarding the LMS functionality, navigation, and troubleshooting. Assist users with course creation, enrolment, and management within the LMS platform. Troubleshoot and resolve issues related to course content, quizzes, assignments, and grades Execute and restore the LMS backups in collaboration with the Coordinator, Information Technology and Technical Support. Support instructors in the adoption of new and current online pedagogical techniques. Research, evaluate and recommend emerging educational technologies. Perform other job-related tasks as may be assigned.

REQUIREMENTS

QUALIFICATIONS AND EXPERIENCE

Bachelors’ degree in Instructional Technology, Educational Technology, Information Technology or any relevant degree in Computing Linux Administration and/or MySQL Database Administration certification will be an added advantage.

OTHER SKILLS AND COMPETENCIES

At least three year’s proven experience in working with the administration and technical support in Moodle LMS Experience in online user training and technical support. Experience working with multi-media authoring tools, collaborative tools, and digital learning materials.

COMPETENCIES

Strong customer service orientation. Excellent written and oral communication skills. Proven experience in technical support or user support roles, preferably with a focus on Moodle LMS. Strong understanding of Moodle LMS functionality, administration, and customization options. Proficiency in troubleshooting technical issues related to Moodle LMS course management, permissions, and access