Operations Manager - Kisumu

What drives our operations? Our people. We're looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us transform the ride-hailing industry in Kenya. Your role will have a direct and tangible impact on local operations that you can see in real-time. If you're ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here's your chance! You will be reporting directly to the Country Manager, leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.

Your daily adventures will include:
•    Managing and supporting the operations team by defining precise local operational processes with a focus on strong operational execution and results
•    Developing strategies to strengthen driver's value proposition to continually grow our supply base, performance, quality, compliance and retention
•    Actively leading and/or supporting expansion across the rest of the country
•    Hands-on supply management - working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation
•    Analysing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders Identifying trends, risks and improvement opportunities on a local level that may impact the business
•    Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
•    Taking ownership of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

We are looking for:
•    You have 4+ years experience in a high-growth environment.
•    Experience in consulting and business development will be an added advantage.
•    You have a strong sense of ownership with a hands-on approach.
•    You are a hustler, not stopping after several obstacles a day.
•    You are passionate about new technologies and ride-hailing.
•    You are highly analytical and have a data-driven mindset with excellent numerical skills.
•    You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Swahili.
•    You are comfortable with developing analytical and decision frameworks to support your strategies and decisions.

You will get extra credits for:
Experience in the sharing economy, transportation industry, tech, startups or a dynamic high-growth company
Experience in product launches or running a business

Why you’ll love it here:
•    Play a direct role in shaping the future of mobility.
•    Impact millions of customers and partners in 500+ cities across 45 countries.
•    Make your mark at one of the fastest-growing organisations in Europe.
•    Work in fast-moving autonomous teams with some of the smartest people in the world.
•    Accelerate your professional growth and enjoy unique career opportunities.
•    Get a rewarding salary and stock option package that lets you focus on doing your best work.
•    Enjoy health care coverage, and plenty of other perks.

*Some perks may differ depending on your location.