Operations Manager - Westlands

DUTIES AND RESPONSIBILITIES.

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience
• Identify opportunities for improving service delivery methods, client satisfaction and operating procedures; identify resource needs and implement these improvements.
• Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.
• Assessing and reviewing customer satisfaction and service recovery process.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Conduct regular operations meeting with all the HODs to discuss routine operation matters, departmental performance targets & guest feedback.
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.
• Ensure compliance with all health and safety regulations, conducting regular inspections
• Develop and maintain positive relationships with vendors, suppliers, and local businesses
• Inspecting all departments for SOP implementation.
• Be responsible for all the day-to-day queries,complaints or problems that arise in the hotel.
• Any other duties assigned.

 KEY REQUIREMENTS, SKILLS & QUALIFICATIONS

• Degree/ Diploma in a Business related course
• 4 years experience in  Hotel Operations
• Strong leadership and management skills
• Excellent organizational and problem-solving abilities
• Effective communication and interpersonal skills
• Proficiency in hotel management software and Microsoft Office Suite