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3 weeks ago

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

POSITION:  Operations Supervisor / Manager
•    Report to work punctually by 7am or earlier if there’s an early morning delivery (including Saturdays). Leaving time is dictated by the work at hand.
•    Organizing & allocating duties to operations staff including Linen store personnel – Linen store is under operations.
•    Staffing – controlling staffing levels to ensure adequate staffing at minimal cost – minimum staff required to do the job efficiently. Organizing for extra workers when required depending on orders.
•    Improve on efficiency of staff –  Training & Supervision…get the job done to satisfaction in the shortest possible time.
•    Training – of Operations staff on Operations Procedures ; to increase their output & efficiency levels.
•    Cleaning – ensure all equipment & linen  is cleaned properly on a continuous basis and stored properly in the stores. Cleaning of the stores must also be done regularly.
•    Timely delivery of all orders – loading of vehicle on time & early take-off to ensure  the order is delivered to the site at the specified time or earlier. Ensure the full order is loaded & nothing is left behind – CHECK, COUNT  & TICK-OFF as you load.
•    Planning the route together with the driver – most economical & efficient route.
•    Off-loading of vehicle – the vehicle has to be off loaded after the last load is returned to the store. It should not stay loaded overnight. Ensure this is done
•    Careful handling of Equipment – during loading/ off-loading at the stores and at the sites. Training of the operations personnel on a continuous basis to ensure careful handling of all equipment – Tents, chairs, tables, lighting, etc To ensure ZERO DAMAGES.
•    Uniform – ensure the operations crew are in the required uniform when on site and must be clean & presentable. Check stock of uniforms on a weekly basis.
•    Communicating  & co-ordinating with Customer service on orders and the details pertaining to each order.
•    Co-ordinating with  Operations team, driver and Linen store team on orders and service delivery.
•    Inventory check –Organize & conduct  monthly stock take of all equipment &
linens.
•    Repairs -  of Tents, tables,etc – organize for such repairs & maintain the equipment in good condition
•    Filling in the muster roll on a daily basis
•    Compiling the weekly payroll for the operations staff & maintaining a daily log. Paying them weekly together with a Customer Service representative.
•    Reduce operation costs as much as possible – overtimes, bus fares, etc
•    Handling customer complaints – resolve product or service complain promptly and take quick corrective action, and ensure the client is satisfied.-
•    Marketing – Getting new customers to increase our Customer base.  Including but not limited to marketing at the sites and from contacts.
•    To be Honest and Trustworthy at all times.

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