Job Summary

Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Main Job Duties, Tasks and Responsibilities
•    Contact businesses or private individuals by phone
•    Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
•    Describe products and services
•    Respond to questions
•    Identify and overcome objections
•    Take the customer through the sales process
•    Obtain customer information
•    Obtain possible customer leads
•    Maintain customer/potential customer data bases
•    Follow up on initial contacts
•    Complete records of telephonic interactions, orders and accounts

Education and Experience
•    High school diploma or equivalent
•    Proficient in relevant computer applications and call center systems
•    Good typing skills
•    Knowledge of sales principles and methods
•    Proven track record in sales
•    Required language skills

Key Competencies and Skills
•    Communication skills
•    Persuasiveness
•    Problem solving
•    Adaptability
•    Tenacious
•    Negotiation skills
•    Stress tolerance
•    High energy level

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