Partner Operations Lead at Glovo

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Glovo is a Spanish start-up founded in Barcelona in . It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. It aspires to be a multi-category lifestyle app with food delivery being the most popular offering YOUR WORK-LIFE OPPORTUNITY:The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. As a Partner Operations Lead, you will play a key role in the Glovo Partners team. You will be directly responsible for improving Partners’ experience across their whole journey, making them grow and improve user UXBE A PART OF A TEAM WHERE YOU WILL: Be the owner of the Partner Operations metrics, seeking continuous improvement in methodologies to optimize the operations of our partners (improve preparation times, reduce cancellations and decrease bad ratings)Cooperate with the customer service department to implement the right processes in order to give Partners the best support and increase their satisfactionWork closely with the Partner Content team, to ensure quality of onboarding for our new Partners, by making sure we provide them all the necessary tools and information to start workingCreate the strategy and define the execution for long tail partners to grow through promos negotiations, marketing activations and menu performanceUnderstand, define and execute high impact regional engagement and retention projects for Partners in order to reduce our churn rateUnderstand, deep-dive and have complete awareness of the region’s partner operations situation at all times. Develop analytical frameworks, dashboards and models for the regionScale up processes to the whole region while ensuring the right balance between localisation and centralisationRaise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a differenceWork with global and local teams to coordinate and execute projects in your regionActively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference YOU HAVE: Bachelor’s or Master’s degree in a technical discipline (e.g. Engineering, Economics, Business Administration or similar)Proficiency in English, written and oral4+ years of experience in high demanding roles or analytical positions (operations, consulting, investment banking, finance, logistics, six sigma, analytics, strategy, etc.)You’re an owner, you have a natural bias for action, always pushing for things to happen, result orientedA data-driven mentality with strong analytical skills: taking decisions based on data and using good business judgment when necessaryAbility to provide scalable solutions to complex problemsAmazing project management skills.Comfortable working in a high growth and high-performance start-up with a fast paceHands on attitude: no job is too big or too smallExcellent stakeholder management and engagement skills. Experience interacting effectively at multiple levels of the organization is highly valuedYou are able to influence people in a short space of time to deliver resultsExpertise in MS Excel, SQL knowledge is highly valuedAn empathetic, inclusive and curious attitude